Diesel Fleet Service Advisor - Days
Shamrock Foods Company•Phoenix, AZ
•$30 - $40•Onsite
About The Position
The Service Advisor acts as a liaison between the Transportation Team and Fleet Repair Technicians. This role involves managing service calls, scheduling maintenance, greeting drivers, accepting vehicles for repair, noting concerns, providing repair estimates, updating reports, assigning technicians, building repair orders, and maintaining parts inventory.
Requirements
- High school diploma or GED
- 2+ years of related experience
- Customer service skills
- Oral and written communication skills
- Ability to handle complex issues and problems
- Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, holidays, and travel when needed
Responsibilities
- Fields calls for service, breakdowns, and schedules preventative maintenance appointments
- Greets drivers upon arrival to the Fleet service center
- Accepts vehicles for repairs
- Notes damage or other driver concerns
- Provides estimated repair time to Fleet Maintenance Manager
- Update daily out of service reports
- Assigns vehicles to appropriate/available technicians
- Builds repair orders in TMW/TTP
- Maintain established parts inventory
- Order parts and complete cycle counts as needed
- Regular and reliable attendance
- Other duties as assigned
Benefits
- Health insurance (Shamrock Foods pays for the majority)
- 401(k) Savings Plan
- Profit Sharing
- Paid Time Off
- Growth opportunities
- Continued education
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
