DIC Scheduling Associate

Northwell • Town of Smithtown, NY

4h

About The Position

Performs a variety of scheduling duties in support of outpatient access to diagnostic imaging center services.

Requirements

• High School Diploma or equivalent, required.
• Previous customer service experience, required.
• Working knowledge of computer applications, required.
• Data entry skills (80 keystrokes per minute), required.
• Ability to communicate effectively.

Nice To Haves

• Medical terminology knowledge, preferred.

Responsibilities

• Communicates with patients and gathers pre-appointment information.
• Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
• Obtains various pre-appointment patient test results, as required.
• Schedules appointments/procedures and enters information into department computer system.
• Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
• Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests.
• Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments.
• Communicates appointment time, place and provides detailed preparation instructions to patient.
• Responds to and resolves patient questions and issues, as needed.
• Informs management of complex scheduling issues, as needed.
• Collects and distributes needed information, records and reports, as required.
• Performs related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees