Dialer (US Sales Team)

NightOwl Consulting

11d•Onsite

About The Position

We are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible for making outbound calls to potential and existing customers using an automated dialing system. The ideal candidate should possess excellent communication skills, maintain professionalism, and be able to handle high call volumes efficiently.

Requirements

Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies.
Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
Comfortable using automated dialing systems, CRM software, and other communication tools.
Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
Patience and the ability to perform under pressure while meeting deadlines and sales targets.
High school diploma or equivalent (Bachelor’s degree preferred but not required).

Nice To Haves

Previous sales or customer service experience is advantageous.
Previous experience managing junior sales teammates is a plus.

Responsibilities

Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
Stay informed on industry trends and insights to provide relevant information to potential clients.
Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
Expand professional connections through networking events, associations, and social media platforms.
Participate in training sessions to enhance product knowledge, customer service, and sales techniques.