Dialer Analyst
About The Position
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Requirements
- Proficient in data entry (10 key and alpha-numeric)
- Must be able to work under tight deadlines
- Excellent verbal and written communication skills
- Ability to effectively communicate with third party vendors (credit bureaus, e-OSCAR) and internal customers
- Prior experience working with e-OSCAR
- Prior experience reviewing bankruptcy documentation and working with Pacer
- Attention to detail
- Ability to work independently and on a team
- Proficient in MS Office (Proficiency in Excel required)
- Ability to think critically in a fast-paced environment
Nice To Haves
- Familiarity with FCRA rules and regulations/Previous experience working in a regulatory role
- Ability to read credit bureau reports
- Preferably 1+ years of experience in the consumer lending industry
Responsibilities
- Accurately input data into company system without errors
- Research, analyze and review data to ensure transactions are correct, balanced and completed
- Ability to identify operational risks and their impacts related to a specific task or procedure
- Ability to recognize potential problems that require escalation, and partner with the appropriate stakeholders to find a solution to the problem
- Maintain an awareness of and act in accordance with team goals and business unit policies
- Ensure appropriate distribution of sensitive data or images
- Interacts regularly with management and stakeholders from other departments as needed
- Responds to general customer information inquiries
- Investigates/Answers/Resolves credit reporting disputes within set parameters.
- Investigates disputes involving claims of fraud and/or identity theft.
- Retrieves daily disputes received through E-Oscar. Researches and responds to the dispute,performs the necessary updating of the loan data and E-Oscar.
- Responds to questions regarding credit inquiries via mail and telephone.
- Responds to consumer's request for good faith adjustments.
- Performs account level reviews and root cause analysis.
- Updates loan data on internal systems as needed.
- Performs all functions in accordance with all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).
- Ensures confidential, sensitive information and data of the Company is secured and disposed of in accordance with company policies and guidelines.
- Maintains and logs all credit report inquiries and disputes.
- Verifies all reporting is in compliance with FCRA and CDIA Credit Reporting Resource Guide.
- Review and process physical checks.
- Print and mail out statements to borrowers that have opted-out of digital statements.
Benefits
- Internship Benefits: View Link
- Full Time University Grad Benefits: View Link
- Personalized Mentorship Program
- Fully stocked kitchen (snacks & drinks)
- Access to senior leadership, including round tables with executives across all functions of SoFi
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
