Diagnostics Coordinator

Mosaic Pediatric Therapy•Charlotte, NC

6d•Onsite

About The Position

The Diagnostic Testing Coordinator is responsible for establishing a professional and supportive “first contact” for clients seeking an ASD diagnostic evaluation. They will guide the client through the evaluation process from start to finish and provide a “warm handoff” to a UM Specialist should they choose to move forward with ABA therapy.

Requirements

Bachelor’s Degree or equivalent experience
Must be bilingual (Spanish)
Must convey a sense of passion about helping children with autism through ABA therapy

Nice To Haves

Excellent organization, analytical, and problem-solving skills
Experience using electronic medical record applications (Central Reach preferred)
Working knowledge of HIPAA regulations
Excellent interpersonal skills, good oral and written communication skills
Keen attention to detail
Working knowledge of Microsoft Office and Gmail office tools (Word, Excel, PowerPoint)

Responsibilities

Screen clients seeking diagnostic evaluation services; providing timely follow up on phone calls and inquiries
Ensure clients and their families feel a sense of welcome
Collect basic information from clients to begin the Intake process
Verify client information and benefits
Maintain accurate documentation of service requests, testing, and referrals
Work collaboratively as a team member as evidenced by professional and timely communication, treating others positively, and resolving conflict in appropriate ways
Predictable, reliable, and prompt attendance and ability to report to and work in the Central office
Other duties and responsibilities as assigned by the Manager
Calculate and collect estimated client financial responsibility prior to scheduling services
Request authorization for diagnostic services when required by insurance
Schedule diagnostic clients for all services