Diagnostics and Repair Training Specialist

McElroy Manufacturing•Tulsa, OK

About The Position

At McElroy, we're looking for a Diagnostics & Repair Training Specialist to help shape the future of technical training and advanced diagnostics across our product line. In this role, you'll dive deep into troubleshooting, develop technical expertise, contribute to training programs, and grow into an independent instructor for advanced diagnostics courses. This is more than a typical technical support role. You'll help develop the standards, tools, and training that technicians rely on to diagnose and repair equipment in the field. From analyzing fault codes and testing troubleshooting procedures to supporting real-world technical cases, you'll play a critical role in helping customers and technicians succeed. If you're energized by problem-solving, continuous learning, and becoming a recognized technical expert, we'd love to meet you.

Requirements

Naturally curious and loves figuring out how things work.
Passionate about troubleshooting and problem-solving.
Comfortable learning complex systems and technical concepts.
Organized and detail-oriented when documenting findings and solutions.
An effective communicator who enjoys helping others learn.
Motivated to become a technical expert and instructor.

Responsibilities

Follow a structured development path designed to build your expertise in McElroy products, diagnostic methods, and instructional practices.
Learn from experienced trainers while progressing from course observation to independent instruction.
Assist with hands-on labs, demonstrations, course delivery, assessments, and classroom activities.
Help create and improve engaging training content, troubleshooting exercises, and instructional materials.
Capture valuable field insights and learner feedback to continuously improve training programs.
Support the development and maintenance of diagnostic standards, fault-code systems, and technical documentation.
Compare software, schematics, bulletins, troubleshooting guides, and training materials to identify inconsistencies and opportunities for improvement.
Test troubleshooting procedures against real equipment behavior and diagnostic data.
Help ensure that technicians and customers receive accurate, reliable, and easy-to-follow service information.
Participate in new product reviews and help shape future diagnostic strategies.
Support customers and technicians through phone, email, CRM, and field-based technical assistance.
Investigate electrical, hydraulic, mechanical, software, and control-system concerns.
Document findings, solutions, and recommendations that help improve future support efforts.
Collaborate with Technical Support, Engineering, Product Development, and Training teams to resolve challenging issues.
Escalate unique or safety-related concerns while helping identify long-term solutions.