Diagnostic Success Partner-Durham, North Carolina

Antech•Durham, NC

2d•$64,000 - $72,000•Hybrid

About The Position

The Diagnostic Success Partner (‘DSP) is responsible for growing Antech’s customer utilization of the full portfolio (AIS, Sound, IHD/consumables, and innovative reference lab products). This position is poised to provide excellent support to Antech’s current customers and will be aligned with an assigned region. The DSP is responsible for identifying hospitals that are primed and ready to grow with Antech and they must determine the right tactics to realize growth among these clients. The DSP will work in tight partnership with the Diagnostic Sales Manager and other members of the sales team to ensure a collaborative effort on all growth initiatives and customer concerns such that a customer can reach out to any regionally-bound contact and resolve their needs.

Requirements

Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field.
Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant.
2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required.
Knowledge of Diagnostic services is strongly preferred.
Ability to maintain professionalism at all times with both internal and external customers.
Ability to interact and work positively with a variety of people and departments, in person and over the phone.
Ability to communicate effectively and positively with all levels of personnel on the phone.
Excellent interpersonal, communication, negotiation, and collaboration skills
Strong analytical skills with extreme attention to detail
Must have the ability to take own initiative and work independently.
Flexible and adaptable attitude to cope with fast changing and complex environment.
Agile at learning new and existing software with a low time to proficiency.
Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM.

Nice To Haves

Knowledge of Diagnostic services is strongly preferred.

Responsibilities

Determines the set of clients to focus growth efforts on and works with sales team to achieve growth goals.
Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention.
Monitors customer retention list on a monthly basis and territory growth goals to identify opportunities for growth or areas of attrition risk.
Coordinates with Marketing and Sales team to target specific areas or customer growth and retention.
Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.
Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.
Works with marketing team to identify needs for growth marketing tools and resources.
Effectively uses multiple software systems to service accounts and maintain company records. This includes, but is not limited to, Salesforce.com, RingCentral, Microsoft Teams and Microsoft Office.
Demonstrates proficiency in the entire Antech product and service portfolio.
Knowledgeable resource in all product categories who can serve as a Subject Matter Expert to new-to-org DSMs.
Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.
Build and maintain relationships with referral sources to connect DSMs with new business opportunities.
Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.
Coordinate daily support activities and customer activities at meetings as assigned.
Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.
Possess strong problem solving skills but is also able to effectively route issues to the proper personnel for resolution.
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
Navigates through ambiguous situations in a manner consistent with the Five Principles of Mars and uncompromising integrity.