Diagnostic Service Software Release Engineer

Ford Motor • Allen Park, MI

5d • Hybrid

About The Position

Diagnostic Service Software Release Engineer supports Ford's global diagnostic and software update ecosystem by identifying, troubleshooting, and resolving issues that impact vehicle diagnostics, module programming, and service software release. This role works closely with engineering, service, and data teams to analyze system failures, develop corrective actions, validate solutions, and ensure technicians can efficiently repair customer vehicles using Ford Diagnostic and Repair System (FDRS) tools and connected services. The Diagnostic Service Planning (DSP) team creates and distributes diagnostic software applications used by technicians around the world to diagnose customers’ vehicles. This diagnostic software leverages some of the latest platforms and software technology to provide superior products and support. As a member of the Diagnostic Products Quality team, you will have the ability to provide solutions which directly enable technicians and help to repair customer vehicles within the day in some cases. An Diagnostic Service Software Release Engineer is primarily responsible for working with various technical teams to help identify issues; then work together to create then implement solutions to enable the dealership service tool. This position has global responsibility to enable resolutions for customers throughout the globe.

Requirements

• Bachelor’s degree in computer science, computer engineering, electrical engineering, or other automotive and/or communication networking degree.
• 3+ years of experience with module programming or module flashing as well as testing modules.
• 3+ years of experience working with APIs.
• 2+ years of experience working independently, managing competing priorities, driving results with limited direction, and collaborating with cross-functional teams.

Nice To Haves

• Familiarity with the Ford Over the Air (OTA) ecosystem.
• Strong verbal and written communication skills.
• Working experience or knowledge of Jira or similar project management system.

Responsibilities

• Oversee the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles.
• Provide escalation support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) for software failure and/or data issues impacting customer vehicle performance.
• Oversight and sometimes lead development of detailed resolution plans for specific items.
• Ability to understand web service API details to enable team triage and help identify failure points between various systems
• Utilize XML tools to develop/debug service procedures and analyze/debug back-end data quality.
• Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
• Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
• Assure correct data support of software applications
• Interface with Software/Hardware Designer/Supplier to ensure design intent is met.
• Validation performed using both simulation tools and on vehicle validation.
• Liaise with Product Development Data stakeholders to ensure back-end data accuracy.
• Use Rally to document Features and User Stories to add new content to FDRS.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level