Diagnostic Scheduler

Banner Health•Mesa, AZ

4d•Onsite

About The Position

At Banner Health, great patient care starts long before anyone walks through the door—and that's where you come in. As the Diagnostics Scheduler, you'll be the professional who ensures every treatment and diagnostic procedure is set up for success. From receiving physician orders and verifying insurance to securing pre-authorizations and pre-certifications, you'll manage the critical behind-the-scenes work that keeps care moving forward. Your ability to navigate computerized scheduling systems, resolve conflicts on the fly, and maintain accurate records means patients and providers can count on you when it matters most. You'll collaborate daily with physicians, office staff, patients, families, and clinical teams—serving as a trusted resource who knows the procedures, understands physician preferences, and handles sensitive information with the utmost professionalism. If you bring medical terminology knowledge, sharp organizational skills, and a genuine passion for supporting patient care from the very first step, this is your opportunity to make a meaningful difference every single day. Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health’s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions. POSITION SUMMARY This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

Requirements

High school diploma/GED or equivalent working knowledge.
2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
Medical terminology is required.
Excellent organizational skills, as well as effective human relations and communication skills.
Proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems.
Able to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and per-certifications. Answers all telephone inquiries related to scheduling.
Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.
Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.
Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
Provides administrative support to the assigned unit when required.
Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.