Diagnostic Account Manager

Zoetis•CA Ontario Remote, ON

4d•CA$73,000 - CA$86,000•Hybrid

About The Position

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines. Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on-boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application. This is a 2-year contract position, covering the Northern and Eastern Ontario regions, and the ideal candidate resides in the Ottawa Area.

Requirements

Post-secondary qualification in biological sciences, business, or veterinary technology.
Sales experience required.
Strong leadership and relationship-building abilities.
Excellent planning, organization, and communication skills, both written and verbal.
Skilled in consultative (solution) selling techniques.
Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
Proficient in interpreting scientific and medical information.
Strong computer and technical skills.

Nice To Haves

Management experience preferred.
Bilingualism (English/French) is an asset

Responsibilities

Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.
Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.
Deliver exceptional post-sale customer service through seamless implementation and staff training.
Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.
Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.
Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
Collaborate with various business units to enhance customer experience and resource utilization.
Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
Maintain accurate records of customer interactions and report expenses promptly for financial accountability.