Diabetes Virtual Patient Navigator

Inizio Engage•Yardley, PA

9d•$61,000 - $112,000•Remote

About The Position

The Diabetes Virtual Patient Navigator will provide comprehensive educational support to identified patients, caregivers, Healthcare Professionals and their staff within Endocrinology and Diabetes Specialty Clinics to meet all relevant standards as set by Inizio & Modular Medical. Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

Requirements

Current US healthcare professional license
Bachelor’s/BSN or equivalent work-related experience
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manners and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

Nice To Haves

Certified Diabetes Educator (CDE) Preferred
Preferred minimum of 3 years’ experience working in the Diabetes disease state or related field

Responsibilities

Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed
Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources
Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques
Present educational content in accordance with client-specific procedures, standards and compliance requirements
Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging
Maintain high-quality customer interactions and superior service standards during all engagements
Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Engage Policies and Procedures, along with all Modular Medical Policies and Procedures as required.
Perform other duties as requested.

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference