DGR Team Lead

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC•Shreveport, LA

63d•Onsite

About The Position

Supports DGR Leadership by being an active member of the store management team. Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team members are providing excellent customer service. Manages audits, training, reports, quality check and performance of team members. Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts. Required to prepare, secure and make deposits as well as change orders.

Requirements

High school diploma/GED or equivalent
Two (2) years experience in a customer service oriented field
Six (6) months of supervisory experience (for external candidates)
Six (6) months of Goodwill experience (for internal candidates)
Possess a privately owned vehicle and valid license or be able to access locations not accessible by public transportation
Must not violate any Goodwill cash handling policy/procedure
Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required
Must have a flexible schedule to work a variety of opening, mid, and closing shifts
A background screening will be completed as a condition of employment

Responsibilities

Attending to the receiving and distribution of donations
Managing sales floor activities
Product rotation
Janitorial work
Delegation of daily assignments
Implementing proper procedure
Instilling a sense of urgency in the team
Leading by example
Ensuring all team members are providing excellent customer service
Managing audits, training, reports, quality check and performance of team members
Preparing, securing and making deposits
Handling change orders