DevOps Engineer

Bank of America•Pennington, AL

1d•$119,400 - $165,500•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! As a member of Windows DevOps team, the person will be responsible for Deployment, Middleware and Environment Management for Lower-Level test Environment. Keeping the test environments pristine as production alike as possible. Day-to-day activities include, but are not limited to the following: Team lead for DevOps team managing (FTE, onshore\offshore contractors) Manage day to day activities for Workplace Benefits and Personal Retirements Technology (WBPRT) Liaison with CIO Dev teams, Delivery managers on Project deliverables and provide status for the team Liaison with Release Management team on release deliverables and provide status for the team Host daily morning sync up call with onshore & offshore teams to review status, deliverables, issues, and priority of work Good communication skills to interact with various stakeholders Able to work independently and adjust to changing priorities Keep up with emails and reply in timely manner Actively monitor Jira requests and assign unassigned Jiras and close after work is complete Deep understanding of Horizon toolset, Merlin, Ansible, etc. Well versed in Windows 2022, 2025, IIS, .Net and able to troubleshoot issues Able to work after hours and on weekends to support monthly releases, Mythos patching and EMRs Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc. Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams Provides monitoring of the environment during release or independent change and tracks changes to the production environment Looks for areas of improvement in environment stability, and speed of determining root cause Ability to debug and troubleshoot performance and software issues Managing changes, defects, and projects across various testing and PROD environments Able to handle multiple tasks/projects and adapt to a constantly changing environment Ability to work independently and within a team Must be willing to work after hours and weekends to support release changes Defect triage of issues in the application testing environments Deployment of code and/or retrofit of production code Rebuilding Servers Working side by side with testers and developers to ensure all are working cohesively. Technical documentation Partnership and communications with internal customers and partner teams This job is responsible for configuring complex software delivery automation. Key responsibilities include ensuring software deployments are configured to meet access, ownership, and authentication standards, providing technical direction within a functional domain, modifying code for software deployment automation, and overseeing software promotion pipelines for complex/high availability applications following Continuous Delivery practices. Job expectations include the ability to integrate development, testing practices, software delivery tools, and runtime application standards at the bank.

Requirements

Deep understanding of Horizon toolset, Merlin, Ansible, etc.
Well versed in Windows 2022, 2025, IIS, .Net and able to troubleshoot issues
Good communication skills to interact with various stakeholders
Able to work independently and adjust to changing priorities
Keep up with emails and reply in timely manner
5+ year experience with Windows 2019/2022, IIS, .Net application integration in large complex environments
Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment
Hands-on experience with DEVOPS on Windows Operating Systems, System Administration and Automation
Ability to plan, design, create programs, and document through AGILE framework & DEVOPS using XLR/Ansible
Hands on experience with Application Middleware (.Net, IIS, JRE, etc.)
Hands-on experience with PowerShell scripting
Environment Management skills on WINDOWS Servers
Ability to troubleshoot application integration issues in Windows environment
Basic understanding and troubleshoot experience of multi-tier applications, Networking, SQL
Good working knowledge of CI/CD Process. like Ansible, Jira, XLR, etc.

Nice To Haves

Financial Industry Experience
Good understanding of SDLC concepts
Knowledge of Windows PowerShell scripting

Responsibilities

Team lead for DevOps team managing (FTE, onshore\offshore contractors)
Manage day to day activities for Workplace Benefits and Personal Retirements Technology (WBPRT)
Liaison with CIO Dev teams, Delivery managers on Project deliverables and provide status for the team
Liaison with Release Management team on release deliverables and provide status for the team
Host daily morning sync up call with onshore & offshore teams to review status, deliverables, issues, and priority of work
Actively monitor Jira requests and assign unassigned Jiras and close after work is complete
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users
Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams
Provides monitoring of the environment during release or independent change and tracks changes to the production environment
Looks for areas of improvement in environment stability, and speed of determining root cause
Ability to debug and troubleshoot performance and software issues
Managing changes, defects, and projects across various testing and PROD environments
Defect triage of issues in the application testing environments
Deployment of code and/or retrofit of production code
Rebuilding Servers
Working side by side with testers and developers to ensure all are working cohesively.
Technical documentation
Partnership and communications with internal customers and partner teams
Mentors and clarifies issues and practices for DevOps Engineers by decomposing more complex tasks into actionable work units and deliverables and assigning the work units to an individual or teams of DevOps Engineers
Responds to escalated events or issues from DevOps Engineers and creates issues and action-plan summaries for stakeholders
Collaborates with Application Owner(s) on mid-term and long-term strategy for Continuous Integration and Continuous Delivery (CI/CD) tool adoption efforts across groups of applications
Monitors and responds to aggregate alert trends across application and infrastructure key performance indicators (KPI) for the service supporting CI/CD services
Works with Infrastructure and Solutions Engineers to prioritize and propose new features and capabilities for CI/CD service platform that fosters increased automation across a group of applications or line of business
Responds to risk or audit identified issues with access control processed designed for compliance with firm separation of duties practices and software release management standards, and policies
Works with Site Reliability and Infrastructure Engineers to reconcile and integrate planned CI/CD service platform changes across the monitoring, alerting, forecasting, and reporting functions
Configuring complex software delivery automation
Ensuring software deployments are configured to meet access, ownership, and authentication standards
Providing technical direction within a functional domain
Modifying code for software deployment automation
Overseeing software promotion pipelines for complex/high availability applications following Continuous Delivery practices
Integrating development, testing practices, software delivery tools, and runtime application standards at the bank.