DevOps Engineer

Metal Toad

3d•Remote

About The Position

Metal Toad is a strategic AI partner that helps customers use AI to support future business growth. The company works with AWS, Anthropic, and OpenAI, and values a human-first, AI-enabled future. It is fully remote, but is seeking contractors residing in Brazil for this position. Compensation is in Brazilian Reais (R$), and visa sponsorship is unavailable. Applicants should submit a résumé in English as a PDF. The Cloud Engineer position involves designing and maintaining infrastructure for high-availability, scalable, enterprise-grade applications. The engineer will join a team working on mission-critical applications and will plan, build, troubleshoot, secure, monitor, and improve cloud systems, while collaborating with project managers, consultants, architects, and developers. The role includes timely support-ticket and incident response, as well as participation in a compensated 24/7 on-call rotation of approximately one shift per month.

Requirements

Read and agree to the Corporate Values Statement.
Believe in the company’s mission to help people.
Advanced to fluent English communication skills.
At least 4 years of experience with Amazon Web Services (AWS).
Experience administering Linux and/or Windows systems; at least one is required.
Scripting skills; Bash shell and Python are preferred, and PowerShell is acceptable.
Knowledge of TCP/IP networking and HTTP protocols.
Experience with web accelerators, load balancers, reverse proxies, and CDNs.
Problem-solving ability and willingness to work in an agile, fast-paced environment.
Customer-oriented approach and good communication skills.
Willingness to participate in the specified on-call rotation.
Reside in Brazil for this contractor position.
Submit a résumé in English as a PDF.

Nice To Haves

Experience with cloud providers other than AWS.
AWS certifications or willingness to become certified.
Interest in Generative AI technologies.

Responsibilities

Analyze customer requirements for software components, availability, security, and performance.
Design and document complete cloud hosting systems, including capacity planning, instance type selection and allocation, and network design.
Estimate costs for recommended system designs.
Build systems by installing, configuring, and testing cloud resources.
Use automation and configuration management to make changes repeatable and traceable.
Troubleshoot system hardware, software, networks, and operating systems.
Protect system integrity and security using controls and monitoring tools; provide written evaluations and recommendations for ongoing improvement.
Maintain system performance through monitoring, analysis, performance tuning, and planning for future growth.
Design and run load and stress tests, document outcomes, debug infrastructure issues, and escalate documented application problems to the development team.
Maintain internal systems and customer deployment documentation.
Partner with project managers, technical consultants, software architects, and developers to validate infrastructure deliverables against requirements and document technical hand-offs.
Respond to support tickets and incidents in a timely manner consistent with SLA commitments.
Contribute to best practices, operational policies, and procedures.
Establish, document, and test disaster recovery procedures; document outcomes and recommend improvements.
Keep job knowledge current through educational opportunities, professional publications, personal networks, and professional organizations.
Participate in a 24/7 on-call rotation, approximately one shift per month, with compensation.