DevOps Engineer, Application Support

Citi • New Castle, DE

11d • $76,230 - $106,370 • Hybrid

About The Position

Citi is looking for a DevOps Engineer (Apps Support Intermediate Analyst - C11) to join its application support function, where you will build, maintain, and improve the technology infrastructure that keeps critical financial systems running reliably on a global scale. In this role, you will work at the intersection of engineering and operations, designing CI/CD pipelines, automating, and resolving complex application issues that directly impact Citi's business performance. This is an opportunity to grow your DevOps career within a high-impact technology team, supporting the Products and Functions Technology organization and working with cross-functional partners across development and business stakeholders.

Requirements

• 2 or more years of experience in a DevOps Engineer or equivalent software engineering role, working on Linux-based infrastructure environments.
• Working knowledge of at least one scripting or programming language such as Python, Java, Perl, or Ruby, applied to automation or tooling tasks.
• Working knowledge of coding and supporting YAML-based CI/CD pipelines for enhancements and implementations.
• Understanding deploying and managing WebLogic on Virtual machines and container platforms.
• Ability to query and analyze data using SQL to support troubleshooting and operational reporting.
• Familiarity with DevOps and Agile principles, and how they apply to delivery workflows and team collaboration.
• Experience optimizing system reliability and identifying opportunities to improve workflow efficiency.
• Clear and confident communication skills, with the ability to translate technical detail for business stakeholders and management.
• Bachelor's degree or equivalent practical experience.

Nice To Haves

• Experience with ITIL and Agile methodologies and processes.
• Hands-on exposure to cloud platforms, with Microsoft Azure being particularly preferred.
• Experience managing production infrastructure using tools such as Terraform or CloudFormation.
• Understanding of Infrastructure as Code practices for automating environment provisioning and configuration.

Responsibilities

• Design, build, and continuously improve CI/CD pipelines to accelerate software delivery across multiple projects.
• Provide technical application support to business users by diagnosing issues, delivering short-term resolutions, and driving long-term fixes in collaboration with engineering and vendor partners.
• Conduct root cause analysis for system outages, performance degradations, and application failures, then implement targeted remediation.
• Participate in application releases end-to-end, from development and testing through to production deployment and post-release verification.
• Analyze applications to identify security vulnerabilities and technical risks, recommending and implementing appropriate mitigations.
• Act as a liaison between business users, internal technology teams, and external vendors to coordinate issue resolution and infrastructure improvements.
• Develop and maintain technical support documentation to ensure continuity and clarity across the team.
• Automate infrastructure provisioning and configuration using Infrastructure as Code tools, reducing manual effort and improving system consistency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level