DevOps Engineer Lead

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for configuring complex software delivery automation. Key responsibilities include ensuring software deployments are configured to meet access, ownership, and authentication standards, providing technical direction within a functional domain, modifying code for software deployment automation, and overseeing software promotion pipelines for complex/high availability applications following Continuous Delivery practices. Job expectations include the ability to integrate development, testing practices, software delivery tools, and runtime application standards at the bank. Position Summary: The DevOps Lead is responsible for driving end-to-end DevOps enablement across all application environments, including development, testing, certification, and production. This role provides technical leadership for deployment automation, release execution, environment management, and continuous delivery initiatives. The successful candidate will deploy application changes using enterprise deployment tools such as Ansible Tower, XL Release, Harness, Merlin, and other automation platforms. The DevOps Lead will partner closely with Release Management, Infrastructure, Application Development, and Support teams to ensure successful deployments and operational excellence. In addition to hands-on technical responsibilities, this role will lead DevOps initiatives, drive team execution, develop metrics and reporting, represent the team in leadership forums, and support continuous process improvement efforts. Participation in scheduled release weekends (approximately one weekend per month) is expected.

Requirements

Bachelor's degree in Computer Science, Information Technology, Electronics, Communications, or a related technical field.
5+ years of experience in DevOps, Release Engineering, Middleware Support, Application Support, or related disciplines.
Hands-on experience supporting Windows Server environments (2016/2019/2025).
Experience with enterprise application servers and web servers
Strong understanding of enterprise web application architectures.
Experience troubleshooting Java/J2EE applications and performing end-to-end application flow analysis.
Knowledge of web communication protocols and technologies, including:
Experience working with databases, including SQL queries and updates.
Working knowledge of networking concepts, including:
Strong Linux/Unix administration skills
Experience with DevOps and monitoring tools such as; Ansible, BladeLogic, CA APM/CA Introscope (or equivalent), Splunk, Dynatrace
Excellent troubleshooting, problem-solving, and communication skills.

Nice To Haves

Experience with cloud and Infrastructure-as-a-Service (IaaS) platforms.
Knowledge of additional deployment and release management tools such as; Harness, Merlin, uDeploy, Perforce
Experience with message queuing technologies (MQ).
Scripting and programming (Shell Scripting, Perl, Java, Python)
Experience working in Agile software delivery environments.
Exposure to infrastructure automation and Infrastructure as Code (IaC) practices using Terraform or similar tools.
Experience leading teams, mentoring engineers, and driving operational excellence initiatives.
Ability to influence cross-functional teams and represent DevOps organizations in leadership discussions.

Responsibilities

Mentors and clarifies issues and practices for DevOps Engineers by decomposing more complex tasks into actionable work units and deliverables and assigning the work units to an individual or teams of DevOps Engineers
Responds to escalated events or issues from DevOps Engineers and creates issues and action-plan summaries for stakeholders
Collaborates with Application Owner(s) on mid-term and long-term strategy for Continuous Integration and Continuous Delivery (CI/CD) tool adoption efforts across groups of applications
Monitors and responds to aggregate alert trends across application and infrastructure key performance indicators (KPI) for the service supporting CI/CD services
Works with Infrastructure and Solutions Engineers to prioritize and propose new features and capabilities for CI/CD service platform that fosters increased automation across a group of applications or line of business
Responds to risk or audit identified issues with access control processed designed for compliance with firm separation of duties practices and software release management standards, and policies
Works with Site Reliability and Infrastructure Engineers to reconcile and integrate planned CI/CD service platform changes across the monitoring, alerting, forecasting, and reporting functions
Lead end-to-end DevOps enablement across development, test, and production environments.
Execute and support application deployments using enterprise deployment and automation tools.
Work with Infrastructure-as-a-Service (IaaS) environments and cloud-based solutions.
Support enterprise application environments including: WebSphere, JBoss, Tomcat, IBM HTTP Server (IHS)
Perform application troubleshooting and root cause analysis.