Engineer 2, DevOps

Comcast • West Chester, PA

19h • Onsite

About The Position

This role supports the operations, reliability, and day‑to‑day support of AI‑enabled and Agentic platforms using AI‑augmented operational workflows. The Junior Engineer partners with senior DevOps and platform teams to monitor system health, respond to incidents, execute operational tasks, and maintain documentation. AI tools are used to accelerate investigation, validation, and learning, while human judgment ensures secure, reliable, and ethical system operation.

Requirements

• Adaptability
• AI Platforms
• Communication
• Critical Thinking
• Curious Mindset
• Ethical Thinking
• Resilience
• Bachelor's Degree
• 2-5 Years Relevant Work Experience

Responsibilities

• Support the day‑to‑day operations of AI‑enabled and Agentic platforms, ensuring systems are available, reliable, and operating within defined standards.
• Monitor platform health using logs, metrics, dashboards, and alerts, applying critical thinking to interpret signals and validate AI‑generated insights before acting.
• Respond to incidents by following established runbooks, communicating clearly with senior engineers, and escalating issues when appropriate.
• Assist with troubleshooting application, infrastructure, and integration issues, demonstrating curiosity and a willingness to learn how complex, non‑deterministic AI systems behave in production.
• Use AI‑assisted tools responsibly to accelerate investigation, documentation, and diagnostics, while exercising sound judgment and ethical awareness.
• Execute routine deployments, configuration changes, and environment support tasks under guidance, showing adaptability to new tools, workflows, and platforms.
• Support basic automation and scripting efforts (e.g., Python or shell) to improve operational efficiency and reduce manual tasks.
• Maintain and improve operational documentation and runbooks, ensuring information is clear, accurate, and usable during high‑pressure situations.
• Collaborate with DevOps, platform, QA, and engineering teams to support releases and operational changes, communicating technical information clearly and effectively.
• Follow established security, access control, and data‑handling practices, applying responsible and ethical use of AI technologies in operational contexts.
• Participate in scheduled on‑call or operational support rotations, demonstrating resilience and professionalism during incidents.
• Continuously build knowledge of AI systems, agent workflows, and operational best practices, incorporating feedback and learnings into daily work.
• Perform other duties and responsibilities as assigned.

Benefits

• Options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees