DevOps Architect

Miratech•Yakima, WA

11h•Remote

About The Position

We are looking for an DevOps Architect to lead DevOps strategy and delivery for enterprise Amazon Connect Digital (Chat) platforms. This role combines hands-on architecture with team leadership, focusing on CI/CD, IaC, and scalable cloud solutions across multiple business units.

Requirements

10+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
Strong working knowledge of AWS cloud services
Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
Strong experience with Unix/Linux production environments
Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
Experience with Infrastructure as Code (IaC) concepts and practices
Strong troubleshooting, investigation skills
Ability to collaborate effectively across engineering, architecture, data, and operations teams

Nice To Haves

Migration experience (Genesys / LivePerson → Amazon Connect)
Salesforce/ServiceNow CTI integration
Exposure to AWS Bedrock / GenAI
AWS DevOps or SA Professional certifications

Responsibilities

Own DevOps architecture, CI/CD pipelines, and IaC (CDK/CloudFormation)
Lead AWS services setup (Amazon Connect, IAM, DynamoDB, Lex bots, Lambda integrations)
Manage multi-environment deployments and cross-account pipelines
Lead and mentor DevOps team across sprints and deliveries
Troubleshoot infrastructure, application, voice, SIP, and platform‑related issues
Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
Implement monitoring (CloudWatch, X-Ray) and incident management
Drive automation, testing, and environment stability