Devices Service Maintenance Technicians
About The Position
Power the future of public transport across the Edmonton region. We’re transforming how people move across the Edmonton Capital Region. Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly. As a Field Services Engineer, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.
Requirements
- Background in Electrical / Electronic Engineering (or similar)
- Experience working with networked systems and applications
- Strong understanding of system architecture & operating systems
- Hands-on experience with maintenance in large-scale systems
- A natural problem-solver with strong attention to detail
- Ability to juggle priorities and stay calm under pressure
- Great communication skills and a customer-first mindset
- A valid driver’s licence and access to a vehicle
Nice To Haves
- Experience with ticketing systems, Jira, or inventory tools
- Knowledge of transit, mobility, or smart city tech
Responsibilities
- Keep critical transit devices up and running across the network
- Perform preventive and corrective maintenance on smart fare systems
- Diagnose and resolve real-time issues and incidents
- Monitor system performance and run device diagnostics
- Support software updates and system releases
- Track and manage device inventory and components
- Collaborate with transit agencies, internal teams, and vendors
- Deliver against high SLA expectations in a fast-paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
