Devices Service Maintenance Technicians

Vix Technology & Kuba • Edmonton, AB

9d • Hybrid

About The Position

We’re transforming how people move across the Edmonton Capital Region. Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly. As a Service Maintenance Technician, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

Requirements

• Background in Electrical / Electronic Engineering (or similar)
• Experience working with networked systems and applications
• Strong understanding of system architecture & operating systems
• Hands-on experience with maintenance in large-scale systems
• A natural problem-solver with strong attention to detail
• Ability to juggle priorities and stay calm under pressure
• Great communication skills and a customer-first mindset
• A valid driver’s licence and access to a vehicle

Nice To Haves

• Experience with ticketing systems, Jira, or inventory tools
• Knowledge of transit, mobility, or smart city tech

Responsibilities

• Keep critical transit devices up and running across the network
• Perform preventive and corrective maintenance on smart fare systems
• Diagnose and resolve real-time issues and incidents
• Monitor system performance and run device diagnostics
• Support software updates and system releases
• Track and manage device inventory and components
• Collaborate with transit agencies, internal teams, and vendors
• Deliver against high SLA expectations in a fast-paced environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree