Device Support Technician II-Cayce, SC
About The Position
This intermediate-level position involves providing support and maintenance for user hardware and software under general supervision. Responsibilities include troubleshooting device issues, implementing and ensuring compliance with device policies, and occasionally guiding less experienced personnel. This role requires working in multi-platform environments and multiple business areas, with performance monitored against established service levels. Working independently or with general supervision this role will perform Windows device imaging and lifecycle management; diagnose and repair various devices, application and network connection issues; provide peripheral device support; coordinate and implement software and hardware upgrades; monitor and respond to technical hardware and software problems; compile records related to hardware and software as needed; interface with various support groups to ensure proper resolution and escalation of issues.
Requirements
- 3+ years of relevant experience in a directly related field
- Proficiency in software applications and both Windows and iOS-based hardware
- Strong understanding of customer needs, urgency in addressing issues, and ability to translate knowledge into customer benefits
- Efficient problem diagnosis, focusing on real issues, and managing multiple requests by prioritizing tasks
- Effective listening and communication skills, keeping customers informed, and collaborating with team members
Nice To Haves
- Professional Certifications desired
Responsibilities
- Troubleshooting device issues
- Implementing and ensuring compliance with device policies
- Guiding less experienced personnel
- Working in multi-platform environments and multiple business areas
- Performing Windows device imaging and lifecycle management
- Diagnosing and repairing various devices, application and network connection issues
- Providing peripheral device support
- Coordinating and implementing software and hardware upgrades
- Monitoring and responding to technical hardware and software problems
- Compiling records related to hardware and software
- Interfacing with various support groups to ensure proper resolution and escalation of issues
Benefits
- Health benefits with coverage for families and domestic partners
- Vacation
- Retirement plans
- Paid holidays
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
