Device Support Technician I

Sutter Health•Modesto, CA

5d•$32 - $49

About The Position

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.

Requirements

Associate's in Computer Science, Information Technology, or related field (Equivalent experience will be accepted in lieu of the required degree or diploma).
Basic knowledge in Microsoft Windows and Apple OS/IOS operating systems.
Basic knowledge of active directory and associated file systems.
Basic knowledge of network topologies.
Basic knowledge of quality control methods, understanding of problem identification, and resolution analysis.
Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network troubleshooting.
Basic knowledge of ITIL Foundations concepts.
Adept in time management within provided guidelines.
Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.
Functional understanding of project management concepts.

Responsibilities

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment.
May assist with informal training of computer and mobile device users.
Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.