Developmental Disabilities Program Administrator

Klamath County•Klamath Falls, OR

4d•$5,797 - $7,555•Onsite

About The Position

Provides support and supervision to Services Coordination staff. Ensures individualized supports and services through strong supervision, leadership, guidance, and evaluation; observes, coaches, and trains staff on various services coordination skills; provides oversight of legal and ethical practice; manages case load assignments, provides performance reviews, and conducts disciplinary actions. Implements systems to ensure that services coordination meets State and Federal requirements outlined in OARs. Member of the Departments Executive Leadership Team, tasked with building quality services through services coordination.

Requirements

Must have knowledge of the public service system for developmental disabilities services in Oregon.
Oregon Driver's License
Bachelor's degree in behavioral science, social science, or a closely related field and two years of developmental disabilities case management related experience; or
Bachelor’s degree in any field and four years of developmental disabilities case management related experience; or
Associate’s degree in behavioral science, social science, or a closely related field and six years of developmental disabilities case management related experience.
The public service system for intellectual and developmental disabilities services in Oregon.
Klamath County community agencies and resources.
Mandatory reporting requirements and the appropriate levels of information to be shared.
Confidentiality rules, especially those specific to program area.
Klamath County policies and procedures.
Intellectual and Developmental Disabilities system and the differences between all service elements.
Federal, state, and county laws, codes, rules, policies, and regulations governing ID/DD services.
Staff supervision, leadership, and motivation.
Oregon Department of Human Services electronic programs and other ID/DD services software.
Customer service and community outreach.
Applicable federal, state and local compliance laws and statutes.
Data collection and analysis, and research methodologies.
Application and interpretation of federal, state, and local rules, regulations, codes, and ordinances as they relate to ID/DD services.
Supervisory and management principles and practices.
Practices, principles, and techniques of public administration and the organizational structures and functions of governmental entities and agencies.
Develops and implements systems to facilitate the efficiency/effectiveness of case management programs and services.
Supports Service Coordinators in solving support concerns with individual’s team as needed.
Structures individual supervision and support of staff. Utilizes information from training and feedback from Quality Assurance and KCDDS Executive Leadership to guide professional development and training opportunities for staff.
Executive Leadership Team member, representing the services coordination team and its overall needs.
Working with people who experience an intellectual or developmental disability.
Supervision to acquire relevant information to support team members.
Developing and maintaining professional relationships, coaching, and team building.
Effective communication, both orally and in writing, including public presentations.
Anticipating, planning, organizing, and managing change.
Microsoft Office environment, record keeping programs, and general computer skills.
Interacting with individuals with Intellectual and Developmental Disabilities and determining services, referrals, and resources.
Providing structure and direction for staff.
Managing and assuring compliance to information management and client confidentiality requirements.
Operating a personal computer utilizing standard and specialized software.
Following directions and interacting in a professional manner.
Working within a team and collaborating with multiple team members.
Establishing and maintaining effective working relationships with staff, professional agencies, and community members.
Effective verbal and written communication
Teamwork - Balancing team and individual responsibilities; exhibiting objectivity and openness to others' views; giving and welcoming of feedback; contributing to building a positive team spirit; putting the success of team above own interests; ability to build morale and group commitments to goals and objectives; supporting everyone's efforts to succeed.
Establish and maintain appropriate professional boundaries and demeanor at all times.
Maintain the rights to confidentiality for all individuals in services and their families.
Ability to set work priorities and train, direct, motivate, and evaluate the work of assigned staff.
Apply judgment and discretion in resolving problems and interpreting policies and regulations.
Develop, organize, and oversee work programs, including work schedules and progress reviews.
Develop and maintain effective working relationships with other staff, public officials, the general public, and representatives of other agencies.
Effectively respond to and reconcile competing interests of governmental entities, community organizations, service providers, contractors, and public representatives as they affect the planning and operation of programs.
Communicate effectively, both orally and in writing and to make effective public presentations to technical, complex, and often controversial information.
Establish and maintain accurate records of assigned activities and operations.
Fulfill responsibility as a mandatory abuse reporter.
Actively promote the mission and core values of KCDDS with professionalism, integrity, and dignity.
Assist in development of relevant and realistic service plans.
Communicate effectively both verbally and in writing.
Manage complex projects while effectively managing time and work independently.
Positively influence groups across multiple organizations to embrace quality practices.
Collaborate effectively in a team environment.
Demonstrate effective presentation skills, including public speaking and meeting facilitation.
Provide and welcome constructive feedback.
Recommend creative, innovative and practical solutions.
Display sound judgment.
Utilize positive, solution-oriented problem-solving skills.
Manage highly sensitive and confidential information appropriately.
Prepare and present clear, concise reports.
Evaluate program objectives and service delivery outcomes.
Conduct research and collect & analyze data to identify problems and resources.
Plan, design, and coordinate programs and services.
Act professionally regarding a code of ethics.
Maintain confidential communications and protect the confidentiality of records.
Develop, and maintain appropriate professional and cooperative relationships with clients, their families, co-workers, physicians, law enforcement agencies, the courts, public and private administrators, and the community in general.
Perform administrative tasks, including documenting via electronic case management record systems.
Prepare complete individual service and progress records, and reports in a timely manner.
Exercise initiative, be proactive, and provide supervision in a crisis to ensure agency oversight of actions taken.
Operate in the Microsoft Office environment, database management and record keeping programs and perform documentation via electronic medical record system.
Attend work as scheduled and/or required.

Responsibilities

Directly supervises all KCDDS Services Coordinator Supervisors; indirectly supervises all KCDDS Services Coordinators.
Acts as the primary trainer of KCDDS Services Coordinators. Responsible for the creation and development of training materials and coordination of all training for the KCDDS Services Coordination team.
Leads the KCDDS Services Coordination Team. Responsible for the coordination of monthly meetings and trainings for the Services Coordination team, with support from KCDDS Services Coordinator Supervisors.
Maintains thorough knowledge of applicable laws, rules, policies, contracts, transmittals, and any other relevant standards or regulations related to supporting individuals with intellectual and developmental disabilities.
Responsible for the assignment of Services Coordinators to individuals receiving supports and services through KCDDS, with support from KCDDS Services Coordinator Supervisors.
Performs spot audits/monitoring of individual electronic charts, Individual Support Plans (ISPs) and supporting documentation, and services coordination notes.
In conjunction with Quality Assurance, reviews documents and services coordination notes for person centeredness, compliance with OARs, and overall quality.
Collaborates with Executive Leadership in the development and maintenance of KCCDS policies and procedures. Responsible for the assurance that all policies and procedures that relate to Services Coordination are in compliance with, and reflect the most current, Oregon Administrative Rules (OARs) and ODDS policies, worker guides, and transmittals.
Assists in problem solving with community partners around individual concerns.
Directly supervises employees who serve as Supervisors in Services Coordination. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.