Development Product Owner Senior

USAA•San Antonio, NC

1d•Hybrid

About The Position

USAA is establishing a new team dedicated to enhancing Member Value, focusing on member definition and stages. This initiative aims to create a sophisticated understanding of members to serve them through every stage of their membership, ensuring an exceptional experience. This role is inherently challenging, pushing boundaries in member engagement and support, but also rewarding as it shapes the future of member experience. The role will work with IT teams to execute work set by DTPMs, attend agile ceremonies, ensure IT teams stay on schedule, and escalate roadblocks. The Product Owner will partner with DTPMs to monitor IT investment, develop roadmaps, and aid in securing future funding. This is the initial sole DPO supporting this body of work and could manage upwards of 3 or 4 IT teams. The role requires an individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Advanced knowledge of Microsoft Office products, applicable databases and product management tools.
Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

Nice To Haves

Demonstrated experience in managing and coordinating the efforts of multiple (e.g., 3-4) agile development teams simultaneously, ensuring alignment and effective collaboration.
Proven ability to proactively identify, analyze, and effectively escalate potential roadblocks and impediments that could hinder project progress, ensuring timely resolution to maintain workflow momentum.
A proven ability to foster a collaborative environment where team members are encouraged to meet their commitments, with constructive guidance provided to maximize productivity and ensure timely delivery of high-quality solutions.
US military experience through military service or a military spouse/domestic partner

Responsibilities

Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
Owns and maintains a prioritized work backlog for one or more Agile teams.
Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk.
Leverages existing change management routines, as needed.
Works with different technologies, internal and external to have oversight of development, testing and controls.
Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
Coaches and mentors other Product Owners.
Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.