Development Operations Manager

Second Helpings Inc•Indianapolis, IN

3d•Onsite

About The Position

About Second Helpings At Second Helpings, we envision a community where everyone has enough nourishing food and ample opportunities to thrive. Our mission is to address hunger today and build self-sufficiency to prevent hunger tomorrow. Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. To date we have rescued nearly 55 million pounds of food and distributed nearly 21 million meals through our 200 + area partners. The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees present and former culinary job training students coming and going regularly. Food and food culture are ever-present. JOB SUMMARY The Development Operations Manager oversees the systems, processes, data, and day-to-day operations that support an effective and high-performing development department. This hands-on position is responsible for ensuring the accuracy, timeliness, and integrity of development data and activities, with primary oversight of grants management, Salesforce administration, gift processing, donor and funder acknowledgement and stewardship, and departmental workflows. This position supervises the Development Coordinator and is expected to be both a capable manager and a collaborative team member. The successful candidate is highly organized, detail-oriented, adaptable, solutions-oriented, and committed to producing consistently high-quality work. This individual must be comfortable embracing change, learning new systems and processes, and taking on evolving responsibilities in a rapidly growing organization while contributing to a positive, collaborative, mission-focused team culture.

Requirements

Exceptional Organization & Project Management
Attention to Detail & Quality
Salesforce Expertise & Systems Thinking
Process Improvement
Collaboration & Communication
Adaptability & Initiative
People Management & Training
Confidentiality & Discretion
Customer Service Orientation
Positive, Team-Oriented Approach
Bachelor’s degree or equivalent combination of education and relevant experience.
Minimum of five years of experience in development operations, fundraising operations, or nonprofit administration.
Demonstrated experience working with Salesforce; Salesforce administration experience strongly preferred.
Experience managing donor databases and development data, including data entry, reporting, list management, and data integrity.
Experience managing grants, grant calendars, proposal/report processes, and grant records; experience with grant writing and reporting preferred.
Experience supervising, training, or managing staff, with the ability to provide clear direction and effective support.
Excellent written and verbal communication skills, including strong proofreading and editing abilities.
Strong organizational and project management skills, with demonstrated ability to manage multiple priorities and deadlines effectively.
High level of attention to detail and demonstrated commitment to accuracy.
Ability to analyze processes, identify problems, and develop practical, solutions-oriented improvements.
Ability to learn new systems and technologies quickly and effectively.
Ability to work independently, follow directions, exercise good judgment, and take initiative.
Strong customer service skills and a positive, professional approach to working with colleagues and external stakeholders.
Passionate commitment to mission of Second Helpings.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any employment visa at this time.

Nice To Haves

Salesforce administration experience strongly preferred.
Experience with grant writing and reporting preferred.

Responsibilities

Oversee the grant management process, including proposal development, reporting, grant calendars, records, deadlines, and documentation.
Review and manage the grants consultant’s work to ensure accurate, timely, and compelling grant proposals and reports; write or substantially contribute to these materials when needed.
Ensure accurate grant records are maintained in Salesforce and other appropriate systems, along with organized records of program stories, accomplishments, and data for use in proposals and reports.
Maintain a clear grant application and reporting schedule, ensuring deadlines and follow-up activities are tracked and completed; identify opportunities to improve grant tracking, documentation, communication, and workflow.
Coordinate with development, finance, and program staff as needed to gather information, review materials, and ensure proposals and reports accurately reflect current activities and financial information.
Serve as Salesforce Administrator and be the main internal contact for managing the system for all Second Helpings operations
Oversee the effective use of Salesforce for development operations and donor management, maintaining accurate, consistent, and complete development records
Build and maintain reports, dashboards, and lists needed for mailings, donor communications, data review, and decision-making.
Develop and maintain Salesforce functionality to support team needs, improve workflows, and strengthen data tracking.
Train and support staff in Salesforce functionality, data practices, and development processes; troubleshoot issues and identify practical solutions to improve system performance and usability.
Work with Salesforce consultants or other external resources as needed.
Evaluate current Salesforce practices and recommend changes that improve efficiency, accuracy, reporting capabilities, and user experience.
Help maintain consistent data-entry standards, procedures, and documentation.
Oversee day-to-day development operations, including development data and reporting, gift processing and reconciliation, donor and funder acknowledgement and stewardship, mailings, appeals, prospect management, and recurring projects. Collaborate with Finance to ensure Salesforce is consistent with accounting records.
Oversee prospect and donor data management, including prospect assignments, solicitation activity, pipeline tracking, routine database maintenance, data hygiene, and movement through the solicitation cycle. Ensure accurate, timely reporting supports fundraising strategy, decision-making, and revenue goals.
Oversee prospect research processes and provide Development staff and leadership with accurate data, lists, reports, and operational support needed to execute fundraising plans.
Supervise and support the Development Coordinator by setting priorities, providing direction and feedback, and ensuring accurate, timely, high-quality work. Ensure gifts and donations are processed appropriately and serve as a backup for gift entry and processing as needed.
Oversee acknowledgement and stewardship processes, schedules, quality control, and follow-up to ensure donors and funders receive timely and appropriate recognition and that responsibilities are completed by the appropriate team member.
Establish effective processes for tracking projects, deadlines, responsibilities, and follow-up; regularly evaluate, streamline, and document development SOPs, workflows, and systems. Support the Chief Philanthropy Officer and development team with operational projects and reporting as needed.
Provide tours of Second Helpings as needed.
Other duties as assigned.