Development Operations Associate

The Children's Institute of Pittsburgh•Pittsburgh, PA

1d•Onsite

About The Position

The Development Operations Associate provides operational, administrative, and data management support to advance The Children’s Institute of Pittsburgh’s fundraising goals. The position supports philanthropic relationships through accurate gift administration, responsive donor service, reliable fundraising data, and internal coordination. Responsibilities include timely gift processing and acknowledgments, maintaining donor data integrity, supporting reporting and reconciliation, and contributing to efficient advancement systems and processes. The role is onsite at 1405 Shady Ave., Pittsburgh, PA 15217, Monday through Friday, full time.

Requirements

Associate or bachelor’s degree, or an equivalent combination of education and relevant experience.
Three to five years of experience in administration, data management, customer service, fundraising, finance support, or a related field.
Strong proficiency in Microsoft Office, including Word, Excel, and Outlook, and comfort with data-heavy tasks.
Experience preparing reports, dashboards, or data visualizations for fundraising or business operations.
Required clearances: Act 73, Act 34, and Act 33.

Nice To Haves

Familiarity with donor database systems such as Clearview, Raiser’s Edge, Salesforce, or DonorPerfect.

Responsibilities

Manage gift entries, receipting, acknowledgments, and reconciliation with Finance, ensuring accuracy, timeliness, and donor-centered service.
Generate and send donor acknowledgment letters and tax receipts within established service standards and in accordance with organizational policies and IRS requirements.
Produce recurring and ad hoc reports on fundraising performance, donor retention, campaign results, and pipeline activity for Advancement leadership.
Support the development and maintenance of dashboards and data visualizations that track progress toward fundraising goals.
Provide administrative and operational support to the Advancement team, including scheduling meetings, preparing materials, maintaining shared files, and documenting procedures.
Prepare donor meeting materials, briefings, presentations, correspondence, and stewardship information.
Assist with staff guidance and support related to CRM tools, reports, data standards, and operational processes.
Document and help improve gift-processing, reporting, stewardship, and database workflows while maintaining appropriate internal controls.

Benefits

Medical and prescription insurance, with a choice of two health plans and networks.
Free dental and vision coverage for team members.
Paid time off and holidays.
Medical, bereavement, educational, and personal leaves.
Six weeks of paid parental leave for birth and adoption.
403(b) retirement plan with pre-tax and Roth options; employer match after one year.
Student loan refinancing program.
Public Service Loan Forgiveness eligibility as a nonprofit.
Education assistance and tuition reimbursement.
Professional development and CEUs.
Life and short- and long-term disability insurance.
Credit union.
Team member recognition events.
Referral bonus.
Employer-paid CPR.
Travel mileage reimbursement at the federal rate.