Development Operations Associate

The Helix School•San Rafael, CA

6d•Hybrid

About The Position

The Development Operations Associate manages the donor database/CRM, pledges and donation processing, digital fundraising infrastructure, and manages email lists, tagging, and segmentation for email platforms. This role ensures data and list integrity, accurate record keeping for all gifts and pledges, timely automated and manual gift acknowledgements and donor recognition, and supports email communication through precise list management. The ideal candidate is highly organized, detail-oriented, a systems-thinker, and tech-savvy. This role also supports events for the Helix School and Helix Adult Academy and may require occasional evening and weekend availability for events as needed. The Development Operations Associate is a non-exempt, hybrid position working 32 hours per week (0.80 FTE) in the Development Department. Reporting to the Annual Fund Development Manager, this role supports fundraising operations, donor database management, gift processing, and development events for The Helix School and The Helix Adult Academy. The position requires a minimum of two days per week on-site in San Rafael and offers an hourly rate of $36.06–$39.06 , depending on experience. Employees working 30 or more hours per week are eligible for benefits in accordance with The Helix School's benefit plans and policies.

Requirements

Hold the minimum of an associate degree from an accredited college or university
1–3 years of experience in nonprofit development or database operations
Willingness and availability to work some evenings and weekends for events
High data-entry accuracy and strict attention to detail
Ability to handle confidential donor financial information securely
Ability to manage multiple tasks simultaneously and independently
Excellent English language written and verbal communications
Minimum 1 year advanced hands-on experience in Salesforce, Blackbaud, e-Tapestry, Bloomerang, QGiv, or other comparable CRMs and fundraising platforms
Direct experience and demonstrable skills managing email lists and campaigns in Mailchimp, Bloomerang, Constant Contact, or HubSpot
Proficient in Microsoft Word (editing functions), Excel (filters, Pivot tables, VLookUP), Powerpoint; Google Suite programs, fundraising, and preference for expertise in content generation via CANVA, CapCut/video and META applications
Experience with payment processors, portals, and protocols: Benevity, Square, PayPal, QGIV, DAFs, and the like.
Experience processing gifts-in-kind, soft credits, split gifts, pledges, pledge payments

Nice To Haves

Expertise in content generation via CANVA, CapCut/video and META applications

Responsibilities

Serve as the primary system administrator for the Bloomerang CRM and QGIV fundraising suite, and Mailchimp email platforms
Maintain accurate and up-to-date constituent profiles and gift records, ensuring data integrity
Run routine database audits, clean-up queries, and deduplication processes
Sync data across platforms and sources including donors, event attendees, current and former school families and staff, board members, and subscriber lists across multiple platforms
Process all incoming checks, credit cards, ACH, and stock gifts.
Generate and send tax receipts within established timelines
Research potential grants for Helix School and Adult Academy collaborating with the Director of Development
Track grant deadlines, proposals, awards, and reporting schedules
Provide hands-on operational and logistical support for all events
Segment email lists and apply target tags for campaigns
Build, test, and manage automated email journeys in Mailchimp and Bloomerang supporting as guided by Development Manager
Build, test, and optimize online donation pages and Google Form surveys
Set up, monitor, and report on text-to-give campaigns
Create and deploy event invitations using Paperless Post
Execute complex mail merges for physical direct mail appeals
Support Gala & 5K events on select 3rd party platforms for auctions, events, invitations, etc.