Development Operations Assistant (Hybrid)

Institute for Human Studies • Arlington, VA

1d • Hybrid

About The Position

Development Operations Assistant (Cager) Job Summary: The Part-Time Development Operations Assistant is a hybrid role (onsite at least once per week) that supports the Development team by processing and recording incoming gifts, managing donor acknowledgements, coordinating with Finance on deposits, and maintaining accurate donor records. Reporting to the Director of Annual Giving, this individual executes daily gift processing, data entry, report distribution, and general administrative and operational support for the Development team. Supervisory Responsibilities: None. Duties and Responsibilities: Process and record all incoming donations (mail, web, event, etc.), including logging, coding, and maintaining accurate donor and gift records in accordance with established procedures. Generate and distribute daily caging reports to the Development team. Prepare and send standard donor acknowledgements and thank you letters; distribute custom acknowledgement notes as drafted by the Director. Escalate data discrepancies, donor issues, and policy-related questions to the Director. Coordinate with Finance regarding deposit notifications and make directed corrections to gift records as needed. Monitor and respond to routine inquiries received through the donations email account; escalate complex matters to the Director. Pick up and organize Development mail. This role requires working in-office at least once per week. Maintain organized physical and digital filing systems, office storage, and print materials; order supplies as requested. Provide general administrative support to the Development team, including document preparation, mailings, data entry, and event-related gift tracking as needed. Skills and Qualifications: Experience in administrative, operational, or fundraising support preferred. High attention to detail and commitment to accuracy. Ability to follow established procedures consistently and manage recurring tasks with reliability. Strong organizational and time-management skills. Professional written and verbal communication skills. Ability to handle confidential financial and donor information responsibly. Comfort working in a database environment (Salesforce experience preferred but not required). Ability to work on-site and manage time effectively within a part-time schedule (approximately 25 hours per week). Knowledge of and appreciation for the mission of IHS strongly preferred. Estimated Work Schedule: 25 hours weekly. This role requires working in-office at least once per week.

Requirements

• Experience in administrative, operational, or fundraising support preferred.
• High attention to detail and commitment to accuracy.
• Ability to follow established procedures consistently and manage recurring tasks with reliability.
• Strong organizational and time-management skills.
• Professional written and verbal communication skills.
• Ability to handle confidential financial and donor information responsibly.
• Comfort working in a database environment (Salesforce experience preferred but not required).
• Ability to work on-site and manage time effectively within a part-time schedule (approximately 25 hours per week).

Nice To Haves

• Knowledge of and appreciation for the mission of IHS strongly preferred.

Responsibilities

• Process and record all incoming donations (mail, web, event, etc.), including logging, coding, and maintaining accurate donor and gift records in accordance with established procedures.
• Generate and distribute daily caging reports to the Development team.
• Prepare and send standard donor acknowledgements and thank you letters; distribute custom acknowledgement notes as drafted by the Director.
• Escalate data discrepancies, donor issues, and policy-related questions to the Director.
• Coordinate with Finance regarding deposit notifications and make directed corrections to gift records as needed.
• Monitor and respond to routine inquiries received through the donations email account; escalate complex matters to the Director.
• Pick up and organize Development mail.
• Maintain organized physical and digital filing systems, office storage, and print materials; order supplies as requested.
• Provide general administrative support to the Development team, including document preparation, mailings, data entry, and event-related gift tracking as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed