SAP Labs, LLC seeks a Development Manager at our Palo Alto, CA location to set clear goals with team members, inspire, and support them towards accomplishing goals and evaluate goal achievement in a fair and understandable way. The role involves setting up and constantly improving a high performing engineering organization with high trust on all levels of roles and collaboration, striving for best-in class engineering processes. The Development Manager is responsible for supporting the success of direct reports and other employees within the larger team, by helping to identify development opportunities and supporting team members to achieve their goals. This role performs minimal hands-on technical tasks and responsibilities in addition to team management, coaching, and development. The Development Manager ensures product requirements, as well as non-functional requirements are built, tested, and maintained. They own technical leadership and decide on how the product is implemented. They ensure supportability of the product e.g. telemetry, performance, health check monitoring and customer feedback channels. They ensure service quality is continuously driven via e.g. root cause analysis and preventive actions. The role drives adherence to support metrics and ensures 24/7 support such as Manager on Duty or Developer on Duty role.
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Job Type
Full-time
Career Level
Senior