Development Associate

StoryCorps•New York, NY

10d•$60,000 - $60,000•Hybrid

About The Position

The Development Associate will handle essential operations to ensure StoryCorps’ fundraising success, focusing on database management (Salesforce) for gift entry as well as support for insight reporting, pipeline development and management, and events. The Development Associate will support the Chief Revenue Officer and the full revenue team to ensure data integrity across all of development, particularly in the areas of data management and gift entry. This is a full-time position, requiring travel to our headquarters in Brooklyn, NY once a week, and will report to the Chief Revenue Officer. This position is designated as a union position. As such, it is subject to the terms and conditions outlined in our Collective Bargaining Agreement with CWA Local 1180.

Requirements

At least 1-2 years of experience working with relational databases, including data entry, as well as experience with events
Excellent interpersonal, written, and verbal communication skills
Solid organization skills, multi-tasking ability, and attention to detail
Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization, working both independently and collaboratively
Cultural competence/humility and the ability to thrive in a diverse work environment
Ability to practice the utmost discretion and understand and respect the confidentiality of donor information
Ability to be flexible and take on ad hoc tasks with a can-do attitude
Passion for StoryCorps’ mission

Nice To Haves

At least 1-2 years of donor database and CRM experience, preferably Salesforce
Strong computer skills, with expert proficiency in Google Suite, Microsoft Office (especially Microsoft Excel and Microsoft Word mail merge functions), and Asana and other project management tools

Responsibilities

Manage and maintain a database with over one million contacts, including entering tasks, updating account information, and creating new accounts.
Enter checks, process credit card gifts, create EFT/Stock gift opportunities, and more. Serve as the department contact for all matching gifts.
Update and edit Salesforce entries to support data management and reporting, such as verifying and standardizing address information, cleaning up contact information, and updating records.
Create acknowledgment letters and send to donors, coordinating with other Development team members as appropriate.
Provide excellent customer service to donors as you update credit card info, cancel recurring gifts, assist donors with online donations, etc.
Support the Chief Development Officer in scheduling internal and external meetings with partners, donors, and board members, and support in drafting meeting prep, minutes, and follow-up as necessary.
Process vendor and consultant invoices for approval and submit to Finance.
Work with the Director, Revenue Operations and CRMS, to support income and projection tracking and reporting, ensuring transparency with the department and across the organization.
Support the structure and process for pipeline management, including ongoing, regularly scheduled wealth screens and the flow of new qualified prospects into the pipeline. Lead research for high-net-worth individuals and board prospects.
Contribute to cultivation and stewardship events throughout the year.
Perform other duties to support the Chief Revenue Officer and the Revenue team department/function as assigned.