Development Associate

Eugene O'Neill Theater Center • Waterford, CT

14d • Onsite

About The Position

The O’Neill The National Medal of the Arts and Two-Time Tony Award Winning Eugene O’Neill Theater Center is the country’s preeminent organization dedicated to the development of new works and new voices for the stage. From its 11-acre campus in Waterford, Connecticut, the O’Neill has been home to more than 1,000 new works for the stage and thousands more emerging artists. O’Neill programs include the National Playwrights Conference, National Music Theater Conference, National Critics Institute, National Puppetry Conference, Cabaret & Performance Conference, The Young Playwrights Festival, and the National Theater Institute, which offers six credit-earning undergraduate training programs. The O’Neill is committed to diversifying the future of the American theater through the stories we tell, the artists telling those stories, the staff supporting our work, and the audiences in our theaters. We strive to cultivate a healthy and diverse community that recognizes the value of each individual and helps foster safety, civility, and respect for all people.

Requirements

• 1-2 years’ experience in an office setting.
• Excellent customer service skills and ability to interact with a broad spectrum of O’Neill patrons at various giving levels
• Exceptional attention to detail
• Superior writing and organizational skills
• Sense of humor
• Ability to work independently, with minimal oversight or supervision
• Ability to meaningfully collaborate and generate ideas
• Ability to juggle multiple projects at once and prioritize accordingly
• Comfortable taking initiative
• Positive, friendly, and approachable
• Passion for theater and knowledge of the theatre landscape

Nice To Haves

• Experience in fundraising or fundraising operations adjacent desired.
• Experience with CRM or database systems strongly desired, with a preference for experience with Salesforce/PatronManager
• Advanced expertise with Excel and HTML a plus

Responsibilities

• Assist with the creation, implementation, and management of development plans for individual membership campaigns, and contribute to the development and implementation of new engagement opportunities for current and prospective donors.
• Responsible for gift processing, acknowledgments, and pledge billing, ensuring timely and accurate acknowledgement of all gifts and associated incentives where applicable.
• Maintain a working knowledge of the Patron Manager database; update and record addresses, donor attributes, and other database management as needed. Be the primary internal point of contact for the O’Neill’s database, with responsibility for its accuracy, cleanliness, and continuity of the data. Maintain standard operating procedure documentation for development processes and data.
• Maintain donation reports and reconcile with those from the Business Office monthly; act as the Development Office liaison with Salesforce/Patron Manager, including implementing Salesforce feature updates.
• Create and develop relationships with O’Neill donors and in the broader community, acting as a friendly and hospitable public facing presence to the O’Neill’s overall community engagement efforts. Provide honest, professional communications and customer service to donors and guests regarding all development inquiries.
• Assist with the creation of content and coordinate the distribution of the O’Neill’s various digital and direct mail fundraising appeals. Prepare data for each appeal ensuring accuracy and integrity.
• Create, maintain, and execute queries and reports that track fundraising progress. Mine, manipulate, and merge data from nonconforming data sets.
• Conduct prospect research to support prospect/donor visits and cultivation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed