Development Application Coordinator
About The Position
The City of Windsor is seeking a Development Application Coordinator to provide exceptional and accurate customer service to those inquiring about building permit processes and to applicants as they proceed with development in the City of Windsor through the building permit process. This role involves educating and assisting customers, calculating fees, performing initial zoning by-law reviews, and liaising with applicants and other departments to ensure compliance. The coordinator will conduct plans reviews under the Building Code Act and Zoning By-law, serve as the primary City contact for development application inquiries, and facilitate assigned applications through the development process from start to finish. This position offers a 'concierge' type service and requires adherence to Occupational Health & Safety duties.
Requirements
- Ontario Secondary School Graduation Diploma plus completion of a three (3) year post-secondary program from a Community College or University in Engineering (Civil, Environment, Mechanical, Electrical, Geotechnical or Construction Management), Architecture, Architectural Technology, Business Administration, Business Management, Law, Political Science, Bachelor of Commerce Business or, Ontario Ministry of Education equivalencies.
- Over three (3) years of work experience in a computerized, customer service focused environment.
- Thorough working knowledge of the Building Code Act, Ontario Building Code, Applicable law, City Zoning By-law, Other City by-laws and Provincial regulations, City policies and other appropriate standards and by-laws.
- A pleasant, courteous manner and demonstrate excellent customer service skills.
- Ability to work independently with the ability to interpret written instructions.
- Excellent interpersonal and communication skills and ability to communicate effectively and professionally with all customers.
Nice To Haves
- Customer service and communication courses and/or workshops taken.
- Qualification under the OBOA, General Legal/Process 2012.
Responsibilities
- Providing education and assistance to customers, calculating fees due and refundable, providing initial and zoning by-law review of applications for compliance, and liaise with the applicant and other departments to ensure compliance.
- Conduct plans review under the Building Code Act and Zoning By-law.
- Serve as the Primary City Contact for development application inquiries related to all types of development application processes and be the first source of contact at the municipality for these and other types of inquiries.
- Facilitate assigned applications through the development process, and remain the Primary City Contact for these files through to completion.
- Respond to all front-facing customer service inquiries, referencing applicable legislation as necessary (Building Code Act, The Ontario Building Code, Applicable law as defined by the Ontario Building Code, City Zoning By-law, Other City by-laws and Provincial regulations, including thorough knowledge of City Corporate policies, etc.).
- Provide a ‘concierge’ type service to all contacts.
- Perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program.
- Perform other related duties as required.
Benefits
- Competitive benefits that supports professional growth
- Smoke-free and scent-safe office environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
