Developer Observability NOC Engineer

Cisco•Boulder, CO

1d•$128,600 - $184,900

About The Position

Splunk Cloud is seeking a forward-thinking engineer to support and monitor its expanding cloud platform as part of the Network Operations Center (NOC). The NOC monitors and resolves issues affecting availability and performance for cloud customers, serving as a frontline authority on customer experience. This role responds to monitoring alerts, supports incident management, participates in on-call coverage, and works with cross-functional teams to maintain stable, high-performing production environments. The engineer also contributes to operational improvements and, when needed, meets with customers to gather feedback on monitoring.

Requirements

Must be a U.S. citizen and reside in the U.S.
Bachelor of Science degree and at least 4 years of relevant experience.
At least 4 years of Systems/Network Administration experience in a cloud environment.
At least 4 years of incident response and major incident management experience.
At least 4 years of experience using Unix/Linux systems, with scripting experience in Shell, Perl, or Python.
Collaborative, with strong interpersonal and communication skills.
Remain calm and collected during stressful situations, such as a major service outage.
Demonstrate attention to detail, follow-through, and the ability to prioritize quickly.

Nice To Haves

Configuration management experience with Puppet.
Experience with cloud computing platforms such as AWS, GCP, or Azure.
Understanding of microservices such as Kubernetes.
Understanding of observability technologies such as OpenTelemetry.
Experience using AI tools such as Claude or Codex.
Experience using Splunk to identify operational issues.
Experience with GitHub CI/CD pipelines.
Ability to perform technical deep dives into code and operating systems.
Enjoy problem solving and analyzing global-scale distributed systems.

Responsibilities

Respond to monitoring alerts according to defined playbooks and procedures.
Participate in Post Incident Reviews and discussions.
Provide 24/7 support and incident management.
Participate in on-call support to ensure the stability and performance of production environments.
Build effective working relationships with cross-functional team members.
Suggest process improvements and enhance operational efficiency.
Meet with customers when needed to collect feedback on monitoring improvements.

Benefits

Medical, dental, and vision insurance.
401(k) plan with Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Potential eligibility for Cisco restricted stock unit grants, subject to continued employment and vesting terms.
10 paid holidays per full calendar year, plus one floating holiday for non-exempt employees.
One paid day off for the employee’s birthday, a paid year-end holiday shutdown, and four paid personal wellness days.
Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees.
Exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations.
80 hours of sick time off provided on hire date and each January 1, with up to 80 unused hours carried forward between calendar years.
Additional paid time away may be requested for critical or emergency family-member issues.
Optional 10 paid volunteer days per full calendar year.
Annual bonuses may be available to employees in non-sales roles, subject to Cisco policies.