Developer L4

Wipro • Louisville, KY

5h

About The Position

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Position Summary Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Requirements

• Application development experience.
• Google Contact Center/CCAI experience.
• Expertise in: Dialogflow CX
• Google Agent Assist
• Vertex AI
• Google Cloud Services
• REST APIs
• Java, Python, or Node.js.
• Amazon Connect Communication

Nice To Haves

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

Responsibilities

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Benefits

• full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed