Developer III (Senior) — Salesforce Integration (Tier 2 Security Clearance)
About The Position
The Developer III is a senior-level technical leader responsible for designing, prototyping, and delivering large-scale Salesforce CRM integration solutions for a federal contact center program. This role provides technical guidance to the development team, leads integration architecture decisions, and may supervise junior developers. The Developer III is accountable for the technical integrity and quality of all integration deliverables. Clearance Required: Tier 2 Security Clearance (formerly NACI) — must be active at time of call order issuance. The Salesforce integration team must already possess this clearance at the point of program award to allow for a smooth and expedited transition. Strong technical qualifications alone are not sufficient - an active clearance in hand is required.
Requirements
- Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
- 5+ years of relevant professional experience; minimum 7 years of experience within the scope of the contract
- Comprehensive expertise in Salesforce architecture, integration patterns, APIs, and related contact center technologies
- Demonstrated experience leading large-scale enterprise application integrations
- Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
Responsibilities
- Provide design and implementation expertise to a cross-functional Salesforce integration team
- Design and develop software applications and integration solutions from business requirements in collaboration with team members
- Develop, prototype, and test solutions for large-scale Salesforce and cloud-based contact center integration implementations
- Lead the technical design and implementation of API connectors to IVR, CTI, and Knowledge Management databases
- Direct and create interfaces for application code, relational databases, and computer hardware systems
- Ensure compliance with applicable IT governance standards for all CRM development and integration implementations
- Support testing, identify defects, and drive remediation
- Provide guidance, coaching, and technical mentorship to junior developers
- May supervise other developers on the integration team
- Support UAT and go-live activities
- Lead knowledge transfer sessions with the client support team during technology implementation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
