Developer Experience Engineer

Recall • San Francisco, CA

3d • $215,000 - $215,000

About The Position

This role involves owning the entire developer experience function, encompassing all aspects of developer success, technical writing, product feedback, and internal tools development. The primary focus will be on post-sales activities, supporting customers in Slack channels, providing guidance on API integration, and troubleshooting issues. Responsibilities include creating high-quality sample code, documentation, and technical demos. The engineer will also gather customer feedback to advocate for their needs and contribute to the development of self-serve developer flows and product optimization. Additionally, the role requires building internal tools to improve debugging efficiency and triaging processes, with the agency to implement new tools and workflows to enhance customer success. Occasional involvement in sales calls as a technical resource or contributing to technical marketing blog posts may also be required.

Requirements

• Deep customer empathy, including the desire to help people and solve their problems.
• Strong ability to communicate complex technical topics in a simple and understandable way.
• 2-3 years of software development experience.
• Willingness to work hard.
• Self-starter who finds excitement in building a function from scratch.
• Passion for being a founding startup member.
• Fulfillment in helping others.
• Not afraid to do things that have never been done before.
• Enjoys speaking with customers.

Responsibilities

• Own the entire developer experience function.
• Act as the frontline in customer Slack channels, answering questions and solving problems.
• Provide advice on best practices for API integration and offer support when customers get stuck.
• Develop high-quality sample code, documentation, and technical demos.
• Understand customer needs through direct interaction and advocate for them by communicating feedback to the team.
• Contribute to building self-serve developer flows and optimizing products and developer resources.
• Build tools to make debugging processes more efficient and triaging less time-consuming.
• Add new tools and processes as needed to help customers succeed faster.
• Join sales calls as a technical resource (rarely).
• Contribute to technical marketing blog posts (rarely).

Benefits

• Competitive equity
• Computer and workspace enhancements
• Unlimited vacation
• Quarterly company off-sites with the team and explore exciting destinations around the world
• Opportunity to take on significant responsibility and ownership in building out Recall

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed