Detection & Investigation Analyst Lead

PNC•Louisville, KY

5d•Onsite

About The Position

This role is for an analyst who reviews/processes incoming and outgoing check fraud claims on behalf of PNC customers, other financial institutions and the US Treasury pertaining to Endorsement and Altered check issues. The analyst is responsible for validating check fraud incidents by gathering, maintaining, and storing related case documentation, reviewing customer transactions to prevent and mitigate risks of fraudulent activity in addition to obtaining claim resolution. This may require direct contact with customers, internal bank service partners, legal, as well as interaction with external associates such as other banks and law enforcement agencies. Additional duties include the timely reporting of suspicious activity to the appropriate personnel. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Good organizational skills/experience needed to manage & prioritize a large, varied case load effectively and efficiently.
Having high attention to details.
Strong interpersonal and communication skills including the ability to interact with clients, upper management, and law enforcement.
Ability to work independently with minimum supervision.
Working knowledge of the UCC Codes and Reg CC statues related to check fraud.
Ability to multi-task and cross train on multiple functions on a small team.
Knowledge and use of PNC’s mainframe (COR/CIF) and/or Service Browser strongly encouraged.
Basic Excel skills and knowledge suggested.
Ingenuity and persistence to obtain case information not readily available with an eye for detail.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Analytical Thinking
Bank Fraud
Customer Solutions
Decision Making
Fraud Auditing
Fraud Detection
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures

Responsibilities

Reviews and investigates customer cases, reports and work for potential and actual loss.
Minimizes fraud, Anti-Money Laundering and/or organizational risk.
Performs early detection of suspicious activity.
Controls and prevents losses.
May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommends disposition.
Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues.
Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service