Detection & Investigation Analyst Lead - Outbound Zelle Fraud: Monday - Friday: 12:30 - 9:00 pm ET

PNC Bank•Pittsburgh, PA

11h•Onsite

About The Position

As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA or Denver, CO. This is an in-office position with a Monday - Friday schedule from 12:30 PM to 9:00 PM ET. The role requires a curious individual who can analyze data, detect patterns, and anticipate future trends. A passion for stopping criminals and adaptability to new technology are essential. The position involves reviewing and investigating customer cases, reports, and work for potential and actual loss, aiming to minimize fraud, Anti-Money Laundering, and organizational risk. Responsibilities include performing early detection of suspicious activity, controlling and preventing losses, and potentially leading the work of and/or training detection and investigation staff. The role also involves researching and analyzing bank activities to detect and prevent fraudulent activities, recommending dispositions, identifying gaps and control enhancements, and using defined research procedures to resolve issues. Identifying trends and escalating them as appropriate, following standards and practices to mitigate risk exposure and loss, sharing best practices, and preparing documentation are also key aspects of the role. PNC fosters a supportive, inclusive, and in-office culture where employees can thrive and achieve balance.

Requirements

Actimize
Service Browser
BlueZone (Mainframe/COR)
EDGE
Excel
Google
ZAP
Genesys
Innovis
Web Browsers
WebView
Verint
Curious
Analyze
Detect Patterns
Foresight - given enough data, are able to anticipate what future data would likely indicate.
Adaptable to change, new technology, and willing to continually learn
Have a passion for stopping the criminals.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Avaya

Responsibilities

Outbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud
Card Free ATM fraud support
Analyzing cases generated from the enterprise fraud detection systems
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures
Reviews and investigates customer cases, reports and work for potential and actual loss.
Minimizes fraud, Anti-Money Laundering and/or organizational risk.
Performs early detection of suspicious activity.
Controls and prevents losses.
May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommends disposition.
Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues.
Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.