Detection & Investigation Analyst Lead: Inbound Zelle - Sunday - Thursday 8:30 - 5:00 pm

PNC Bank•Phoenix, AZ

1d•Onsite

About The Position

As a Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization, you will be based in Phoenix, AZ. The Inbound Zelle Team focuses on analyzing cases generated from enterprise fraud detection systems and the Customer Relationship Portal. This role involves interacting with customers regarding suspicious transactions and reporting suspected fraud. The position also includes tasks to help sustain and improve department processes and procedures. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Actimize
EWS CRM Portal
Service Browser
BlueZone (Mainframe/COR) EDGE
Google
Lexis/Nexis
SpyDialer
ZAP
Avaya
cCas
Innovis
Web Browsers
WebView
Verint
Curious
Analyze
Detect Patterns
Foresight - given enough data, are able to anticipate what future data would likely indicate
Adaptable to change, new technology, and willing to continually learn
Have a passion for stopping the criminals
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures

Nice To Haves

University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Inbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Analyzing cases generated from the network in the Customer Relationship Portal
Talking with customers whose transactions are suspicious of potential fraud
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures
Reviews and investigates customer cases, reports and work for potential and actual loss
Minimizes fraud, Anti-Money Laundering and/or organizational risk
Performs early detection of suspicious activity
Controls and prevents losses
May lead the work of and/or train detection and investigation staff
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommends disposition
Identifies gaps and control enhancements
Uses defined research procedures to identify and resolve issues
Identifies trends and escalates as appropriate
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
Shares best practices among the team and/or service partners
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service