Detection & Investigation Analyst Lead: Inbound Zelle Fraud: Sunday - Thursday: 8:30 - 5:00 pm ET

PNC Bank•Pittsburgh, PA

9d•Onsite

About The Position

The Detection & Investigation Analyst Lead supports PNC’s FDO Zelle Fraud organization on the Inbound Zelle Team. The role is based in the office in Pittsburgh, PA; Birmingham, AL; Strongsville, OH; Louisville, KY; or Denver, CO, and follows a Sunday-through-Thursday schedule from 8:30 a.m. to 5:00 p.m. ET. The position reviews and investigates customer cases, reports, and work for potential or actual loss; performs early detection of suspicious activity; and helps minimize fraud, Anti-Money Laundering, and organizational risk. It researches and analyzes bank activities, recommends case dispositions, identifies trends and control gaps, and escalates issues as appropriate. The role may lead or train detection and investigation staff, and prepares documentation while coordinating with internal or external stakeholders. Specific Inbound Zelle work includes analyzing cases generated by enterprise fraud detection systems and cases generated through the network in the Customer Relationship Portal, speaking with customers whose transactions appear suspicious for potential fraud, and reporting suspected fraud. The role uses defined research procedures and follows standards and practices to mitigate fraud, Anti-Money Laundering, other risk exposure, and loss. Employees are expected to share best practices and demonstrate customer focus and effective risk management. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to make customer needs and satisfaction primary considerations in business decisions.
Ability to assess and effectively manage business risks.

Nice To Haves

Preferred skills include analytical thinking, customer solutions, decision making, operational risks, problem resolution, researching, and risk mitigation strategies.
Competencies include Anti-Money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, and Standard Operating Procedures.
Preferred familiarity with Actimize, EWS CRM Portal, Service Browser, BlueZone (Mainframe/COR), EDGE, Google, Lexis/Nexis, SpyDialer, ZAP, Avaya, cCas, Innovis, web browsers, WebView, and Verint.
Curiosity, ability to analyze and detect patterns, and foresight to anticipate what future data may indicate.
Adaptability to change and new technology, willingness to continually learn, and passion for stopping criminals.

Responsibilities

Provide inbound Zelle fraud support.
Review and investigate customer cases, reports, and work for potential and actual loss.
Analyze cases generated by enterprise fraud detection systems and cases generated through the network in the Customer Relationship Portal.
Speak with customers whose transactions are suspicious for potential fraud.
Report suspected fraud.
Perform early detection of suspicious activity and help minimize fraud, Anti-Money Laundering, and organizational risk.
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Recommend case dispositions, identify trends, and escalate issues as appropriate.
Identify gaps and recommend control enhancements.
Use defined research procedures to identify and resolve issues.
Follow standards and practices to mitigate fraud, Anti-Money Laundering, other risk exposure, and loss.
May lead the work of and/or train detection and investigation staff.
Share best practices among the team and/or service partners.
Prepare and maintain appropriate documentation of analysis performed and coordinate with internal or external stakeholders as appropriate.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.