Detailer I

VT Industries•Holstein, IA

12d•Onsite

About The Position

The Detailer I position is responsible for completing orders efficiently, accurately, and on time to meet scheduled delivery requirements. This role involves processing orders, allocating materials, and interpreting basic hardware templates to determine machining and fire label requirements. The Detailer I will identify and resolve issues with orders, ensure data integrity before release to production, and develop strong working relationships with colleagues. A key aspect of the role is communicating with customers to reconcile their requests with building codes and regulations, and reviewing blueprints, CAD designs, and elevations. This position also involves discussing manufacturing capabilities with various stakeholders, processing order revisions, and suggesting alternative products when necessary. Cross-training to expand technical knowledge and assist with technical specifications across multiple product lines is expected. The Detailer I will relay order information to relevant departments, build and maintain customer relationships, and support the Claims Department in resolving complaints and special requests. Other duties as assigned will also be part of the role.

Requirements

Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
Microsoft Office skills
Eager and willing to gain knowledge of door products and processes
Able to work independently
Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
Knowledge of principles and processes for providing customer service
Excellent verbal and written communication skills
Time management skills to meet or exceed department productivity goals
Multi-tasker with strong organizational and word processing skills
Attention to detail
Reliable
Ability to work in a fast-paced environment
All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Responsibilities

Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
Process orders and allocate materials
Read basic hardware templates to determine machining requirements and fire label requirements
Identify issues with orders and provide solutions or corrections
Verify data integrity before order is released to production
Develop and maintain constructive and cooperative working relationships with others
Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
Process order revisions and suggest alternative products when appropriate
Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
Relay order information to purchasing, manufacturing, sales, and production control
Build and maintain customer relationships
Assist the Claims Department in resolving customer complaints and special requests
Other duties as assigned