Destination Specialist, Welcome Center/Retail

Experience Columbus•Columbus, OH

4d•Onsite

About The Position

Experience Columbus is seeking a Destination Specialist for its Welcome Center/Retail team. This role is responsible for providing visitors and clients with an extraordinary impression of Experience Columbus and the Columbus destination. The Specialist will handle retail sales, provide visitor information, and generate visitor survey completions. There will also be opportunities to work additional shifts at events like conventions, meetings, and sporting events when needed. The organization values passionate, smart, open-minded, hard-working, and welcoming staff members who are proud to amplify the Columbus community.

Requirements

Minimum age is 18.
Abundant and continuing knowledge of Greater Columbus, its attractions, events, and activities, etc.
Basic computer, tablet and mobile phone skills (i.e. webpage/app navigation and search engines).
Excellent customer service skills, in person and on the phone.
Training on the POS system.
Adherence to Experience Columbus policies on professionalism for which training will be provided.
Demonstrates strong written and verbal communications skills.
Demonstrates flexibility and openness to new ideas, and different perspectives.
Demonstrates the ability to work independently but also can be a collaborative team member.
Demonstrates a strong commitment to fostering a culture of innovation and collaboration.
Demonstrates a strong commitment to Diversity, Equity, Inclusion and Accessibility.
Ability to work flexible hours, including evenings, weekends, and holidays.
Familiar with and advocate for the Columbus region.
Demonstrates a commitment to our company values: Value the Voices, Think Forward, Take it On, Create Moments and Live your Passion.
The organization requires all employees to obtain and maintain the Experience Columbus Insider (ECI) accreditation.

Nice To Haves

Previous Retail Associate and/or Welcome Center experience is a plus.

Responsibilities

Staff the Experience Columbus Welcome Center.
Greet visitors with energy and a cheerful disposition while responding to questions, anticipating needs and maintaining a general knowledge of the Columbus area and its assets.
Suggest locally crafted items to visitors looking for souvenirs and gifts.
Maintain order and general knowledge of retail items available, requested items and communicate that to Destination Specialist Leads.
Assist with the setup, breakdown, and operation of Welcome Center activations, displays, and special events.
Staff information tables, booths, welcome centers, registration tables, and other visitor-facing locations as needed.
Respond professionally to difficult or unexpected visitor interactions and follow established safety and escalation procedures when necessary.
Maintain a strong understanding of Experience Columbus’ Experiential Trails and Passes and actively promote these free programs based on visitors’ interests.