Destination Specialist - Africa

Ultimate Jet Vacations

2d

About The Position

The Destination Specialist is the driving force behind the sales and growth of our Africa portfolio. This is a high-impact sales and relationship-building position where you act as the ultimate expert for our partner travel advisors. Your mission is to convert complex luxury travel requests into high-value bookings by blending elite product knowledge with influential communication and lasting relationship management.
The Core Focus: Sales & Relationship Building
High-Impact Sales & Conversion: Lead the sales process from initial inquiry to confirmed booking, utilizing persuasive skills and strong closing techniques to exceed targeted goals.
Strategic Relationship Management: Act as the primary, trusted point of contact for our partner travel agencies, providing personalized and informative services that encourage repeat bookings.
Client Connection: Lead high-touch communication, including "30-Day Pre-Travel" consultations with travelers to build excitement, ensure readiness, and solidify the relationship before departure.
Expert Luxury Curation: Design sophisticated, bespoke itineraries for East and Southern Africa that cater to the most discerning luxury clientele. This requires a deep understanding of high-end properties, seasonal movements, and exclusive, off-the-beaten-path experiences.
Execution & Operations
Precision Itinerary Design: Utilize your firsthand destination expertise to recommend ideal accommodations, exclusive experiences, and reputable guides while factoring in complex logistics and health/visa requirements.
Supplier Collaboration: Work strategically with DMCs and in-country partners to secure all logistical details, ensuring every booking meets our 5-star brand promise.
Administrative Accuracy: Manage all payments, documentation, and costings (reviewing for 100% accuracy) within our CRM and itinerary building platforms (Wetu).
Proactive Support: Monitor bookings and anticipate challenges, serving as the main point of contact to resolve unforeseen issues or emergencies during a client’s trip.

Requirements

• Firsthand experience traveling or living in Africa
• Curated, established networks of trusted luxury partners and suppliers across multiple African destinations
• Deep, niche expertise in African travel, including its complexities, nuances, and operational realities
• A passion for Africa — its wildlife, people, cultures, and landscapes
• A natural problem-solver, able to anticipate and resolve issues quickly
• Experienced selling Africa as a luxury travel destination, ideally within a DMC or Tour Operator setting; B2B sales experience is a plus
• Passionate about sales, with a strong track record of achieving high sales performance
• Self-motivated and driven, with an entrepreneurial mindset and proactive approach to your business
• Highly client-centric, skilled at building strong relationships and delivering personalized service
• Calm under pressure, with excellent problem-solving skills during fast-changing situations
• Highly organized and detail-oriented, able to manage complex itineraries with multiple moving parts
• Experienced with itinerary building platforms (Wetu strongly preferred), CRM systems, and supplier portals
• Knowledgeable about travel sales financials, including margins vs. markups and how they apply in luxury travel pricing
• An excellent communicator, able to clearly convey information to clients, partners, and internal teams
• Collaborative and professional, working seamlessly with internal teams and trusted partners

Responsibilities

• Lead the sales process from initial inquiry to confirmed booking
• Act as the primary, trusted point of contact for our partner travel agencies
• Lead high-touch communication, including "30-Day Pre-Travel" consultations with travelers
• Design sophisticated, bespoke itineraries for East and Southern Africa
• Recommend ideal accommodations, exclusive experiences, and reputable guides
• Work strategically with DMCs and in-country partners to secure all logistical details
• Manage all payments, documentation, and costings within our CRM and itinerary building platforms (Wetu)
• Monitor bookings and anticipate challenges, serving as the main point of contact to resolve unforeseen issues or emergencies during a client’s trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees