Destination Planner & Concierge

Inspirato • Snowmass Village, CO

4d • Onsite

About The Position

The Destination Planner & Concierge is a dynamic, service-oriented professional responsible for delivering exceptional member experiences while managing the day-to-day operations of Inspirato luxury residences. This role combines personalized concierge service with hands-on property management, including conducting routine inspections, coordinating vendor services, and ensuring homes meet brand standards for quality, safety, and appearance. Based in Aspen/Snowmass, the ideal candidate is highly organized, proactive, and familiar with local activities and resources, capable of anticipating member needs and maintaining operational excellence to ensure a seamless and memorable stay. A passion for luxury service, pride in operational rigor, and meticulous attention to detail are essential to consistently elevating the Inspirato experience. Success in this role requires strict adherence to standard operating procedures and checklists, along with a disciplined, proactive approach to residential property care.

Requirements

• Ability to interact with affluent clientele and deliver on high expectations
• Hospitality and guest service experience, including solid knowledge of the local area.
• Honest, respectful, trustworthy, dependable, caring, and fun.
• Excellent employee and member interaction.
• Organization and high level of attention to detail with the ability to multitask.
• Excellent oral, and written communication and listening skills.
• Upbeat, positive disposition with a genuine “can do” attitude.
• Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications)
• Must be able to lift up to 50 pounds and have a reliable vehicle with a valid Driver’s license.

Nice To Haves

• Bachelor’s Degree; preferably in hospitality management or business administration
• Flexible schedule, including long days, nights, holidays, and weekends.

Responsibilities

• Deliver luxury in every interaction—guest service, communication, and home presentation
• Own every detail, from staging to inspections to itinerary delivery, with pride and care
• Provide top-tier service from planning to departure—stay updated on all procedures to exceed expectations.
• Build and review itineraries, maintain constant communication, ensure all guest needs are met, and provide expert destination insights
• Review member profiles, coordinate with team, stock and stage home, finalize itinerary, inspect property before arrival
• Greet guests, confirm schedules, deliver groceries, manage on-call needs, perform daily check-ins, oversee housekeeping, track incidentals
• Present folio, assist with transport, send thank-you note, inspect for damage, begin turnover, submit recap with highlights
• Execute all SOPs and checklists, lead detailed inspections, ensure maintenance, cleanliness, and overall asset readiness
• Schedule preventive and corrective work, respond to emergency maintenance needs, perform light repairs (filters, bulbs, paints, drains, etc.), and handle storm prep
• Oversee property-related projects with clear timelines, ensuring quality and timely completion

Benefits

• Accrues each pay period, totaling 15 days annually, plus nine paid holidays.
• Comprehensive medical, dental, vision, life/AD&D, and disability coverage.
• Pre-tax savings and spending plans, including employer HSA contributions.
• After one year of employment, eligible for one three-to-four-night stay per calendar year in an Inspirato property, subject to availability and program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level