PT Destination Experience Specialist

Legends Global•El Paso, TX

12d•Hybrid

About The Position

Under general supervision, the Part-Time Destination Experience Specialist provides comprehensive information about El Paso's hotels, restaurants, and attractions to tourists and residents. The position may not perform all of these, and/or may perform similar related tasks not listed here.

Requirements

High School Diploma or GED.
Must have good knowledge of the city of El Paso and customer service.
Must have the ability to understand and follow oral and written instructions; ability to tactfully handle irate tourists and residents; ability to establish and maintain effective working relationships with fellow employees and the public.
Must be able to lift more than 30 lbs. and sit for a long period of time.
Must have a valid driver’s license; must drive to the various Visitor Information Centers and offsite events.
Computer knowledge in Windows, Microsoft Word or Microsoft Excel, and Internet.
Familiarity with Apple products (iPad).

Nice To Haves

Spanish preferred but not required.

Responsibilities

Provide customer service and visitor information to visitor and residents at various locations (Downtown, El Paso International Airport, and mobile visitor center at offsite events).
Participate in general visitor information center functions including but not limited to creating itineraries for visitors based on requests, provide driving and walking directions, information on upcoming events, etc.
Keep brochure racks stocked and brochures ordered as needed.
Maintain a clean and organized visitor information center.
Duties might include selling items such as postcards and other retail promotional items.
Answer and appropriately route incoming telephone calls.
Record detailed messages from callers and/or visitors.
Act as handler for Amigo Man, city mascot.
Acts as a docent for tours to the public as needed.
Work various locations including offsite events with the public.
Provide directional information for travelers at El Paso International Airport Visitor Center.
Act as a docent for prescheduled tours of downtown El Paso or other attractions as needed.
Assist administration during meetings, conventions, and events, as necessary.
Promote events, programs, and social media channels for Destination El Paso.
Aid in planning and execution of Visit El Paso events.
Track and record phone call, FaceTime, and walk-in interactions.
Perform other duties as assigned.