Desktop Technician

FAIRWINDS Credit Union•Orlando, FL

About The Position

Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. We are seeking a Desktop Technician that will serve as a primary point of contact for end-users, delivering high-quality support and maintenance across FAIRWINDS desktop computing environment. The FAIRWINDS Desktop Support Team partners closely with the IT Help Desk to provide both on-site and remote support for thousands of client-side systems, peripherals, and applications across more than 30 locations throughout Central Florida. In this role, you will diagnose and resolve technical issues in a timely and accurate manner through in-person, phone, and email interactions, while providing hands-on assistance to support branch operations, office environments, and technology deployments. Your Role in Our Mission: Provide 1st and 2nd tier technical support to FAIRWINDS crewmembers requiring assistance with IT resources Install, configure, relocate, and support computers, phones, printers, scanners, A/V equipment, mobile devices, and other end-user technology Perform on-site setup and breakdown of workstations, equipment, and technology spaces, including mounting, securing, and positioning devices as needed Support branch openings, renovations, relocations, and special projects that require physical installation, equipment movement, and coordination with facilities and vendors Troubleshoot hardware, software, and connectivity issues using strong analytical and problem-solving skills Educate and train end-users on the effective use of client-side IT infrastructure and supported applications Learn new systems, tools, and technologies to continuously expand technical knowledge and capabilities Provide after-hours or weekend support as needed for system upgrades, branch projects, and maintenance activities Participate in an on-call rotation (approximately once every 7 weeks), assisting IT Operations and Infrastructure teams with monitoring critical systems and escalating issues internally or to vendors as necessary What Makes You a Great Fit: Minimum of two (2) years of recent experience building, deploying, supporting, and troubleshooting computer systems and related peripherals Experience performing hands-on technical work in office or branch environments, including equipment installation and relocation Valid driver’s license and ability to travel between locations as needed Familiarity with ticketing systems such as JIRA Service Desk, ServiceNow, or equivalent platforms Experience working in enterprise environments with system imaging and configuration management tools such as Microsoft Configuration Manager (SCCM), Intune, Active Directory, or Azure AD/Entra ID Strong working knowledge of desktop hardware, peripherals, and end-user devices Experience supporting audio/visual equipment is preferred macOS and iOS experience is a plus CompTIA A+, CompTIA Network+, or Microsoft 365 certification preferred Required to obtain CompTIA A+ certification within one year of employment A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package: Enjoy 11 paid holidays and generous paid time off to recharge and reset Build your future with a 6% 401(k) match Receive a $700 annual contribution to your Health Savings Account Access our comprehensive maternity leave program to support growing families Stay covered with medical, dental, vision, disability, and life insurance Grow your career through leadership development, tuition assistance, and advancement opportunities Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It’s your next step in changing lives; starting with your own! About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!

Requirements

Minimum of two (2) years of recent experience building, deploying, supporting, and troubleshooting computer systems and related peripherals
Experience performing hands-on technical work in office or branch environments, including equipment installation and relocation
Valid driver’s license and ability to travel between locations as needed
Familiarity with ticketing systems such as JIRA Service Desk, ServiceNow, or equivalent platforms
Experience working in enterprise environments with system imaging and configuration management tools such as Microsoft Configuration Manager (SCCM), Intune, Active Directory, or Azure AD/Entra ID
Strong working knowledge of desktop hardware, peripherals, and end-user devices
Required to obtain CompTIA A+ certification within one year of employment

Nice To Haves

Experience supporting audio/visual equipment is preferred
macOS and iOS experience is a plus
CompTIA A+, CompTIA Network+, or Microsoft 365 certification preferred

Responsibilities

Provide 1st and 2nd tier technical support to FAIRWINDS crewmembers requiring assistance with IT resources
Install, configure, relocate, and support computers, phones, printers, scanners, A/V equipment, mobile devices, and other end-user technology
Perform on-site setup and breakdown of workstations, equipment, and technology spaces, including mounting, securing, and positioning devices as needed
Support branch openings, renovations, relocations, and special projects that require physical installation, equipment movement, and coordination with facilities and vendors
Troubleshoot hardware, software, and connectivity issues using strong analytical and problem-solving skills
Educate and train end-users on the effective use of client-side IT infrastructure and supported applications
Learn new systems, tools, and technologies to continuously expand technical knowledge and capabilities
Provide after-hours or weekend support as needed for system upgrades, branch projects, and maintenance activities
Participate in an on-call rotation (approximately once every 7 weeks), assisting IT Operations and Infrastructure teams with monitoring critical systems and escalating issues internally or to vendors as necessary

Benefits

Enjoy 11 paid holidays and generous paid time off to recharge and reset
Build your future with a 6% 401(k) match
Receive a $700 annual contribution to your Health Savings Account
Access our comprehensive maternity leave program to support growing families
Stay covered with medical, dental, vision, disability, and life insurance
Grow your career through leadership development, tuition assistance, and advancement opportunities
Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
Thrive in a purpose-driven, people-first culture where your impact matters

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