Desktop Support Technician

Arizona Financial Credit Union•Lake Havasu City, AZ

6h•Hybrid

About The Position

The position is responsible for configuring, set up, install, and support desktops, printers, telephones, LAN hardware and other peripheral devices in a multi-vendor network environment.

Requirements

Associate’s degree in Information Technology and two (2) years’ experience in an information technology role supporting desktops and local area networks or any equivalent combination of education and experience.
Knowledge of computer hardware troubleshooting and experience with software applications, Windows O/S, MS Office, and Outlook.
Ability to provide basic PC training and problem resolution to staff both over the phone and in-person required.
Ability to type 25 words per minute.
Ability to read, write and speak in English.
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals.
Ability to write business correspondence, write reports and procedure manuals.
Ability to communicate verbally both in person and on the telephone.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
Able to perform diagnostic tests, maintenance and repairs to PC hardware and peripheral equipment.

Nice To Haves

IT Fundamentals & A+ Certifications.
Microsoft or Network+ certifications.
Experience with password resets, PC and Laptop deployment and refresh and SCCM Imaging.

Responsibilities

Configuration and installation of approved enterprise use and third-party desktop software to support hardware deployment and refresh.
Provides support to branch locations and remote users.
Documents potential problems and resolutions.
Responsible for maintaining the integrity of authorization controls in the department.
Responsible for maintaining accurate inventory counts and hardware tracking.
Dependability and reliability are essential.
Demonstrates troubleshooting skills in the identification and resolution of problems.
Monitors proactively all devices in the branches for availability and dependability.
Demonstrates professionalism and willingness to meet AFCU goals.
Mentors and assists other staff members.
Performs other job-related duties as assigned.