Desktop Support Technician

TEKsystems • Tulsa, OK

1d • $22 - $26 • Onsite

About The Position

This Desktop Support Technician will provide hands-on Level 2 end-user support in a corporate office environment in Tulsa, OK. The role supports a wide range of users and technologies while working independently onsite, with virtual support from a broader IT team. Daily responsibilities include: - General desktop and deskside support - Hardware and software troubleshooting - Responding to and resolving tickets in a timely manner - Maintaining office technology and end-user devices - Front-facing customer service and user support - Supporting enterprise-level applications and systems - Microsoft Office backend support - Device and endpoint management using Microsoft Intune - Active Directory user support - Remote system management - Incident and request fulfillment

Requirements

• Windows 11
• Office 365
• O365
• M365
• intune
• Azure
• Active Directory
• Service desk
• Hardware support
• Imaging equipment
• servicenow
• iOS Support
• Adobe Acrobat
• Banking Industry Support
• Law Firm Support
• macOS Support
• Strong communication and customer service skills
• Ability to work independently in an office environment
• Comfortable supporting a wide range of end users

Nice To Haves

• Experience in enterprise IT environments preferred
• Bachelor’s degree preferred
• If no degree, an additional 5 years of relevant experience is required

Responsibilities

• General desktop and deskside support
• Hardware and software troubleshooting
• Responding to and resolving tickets in a timely manner
• Maintaining office technology and end-user devices
• Front-facing customer service and user support
• Supporting enterprise-level applications and systems
• Microsoft Office backend support
• Device and endpoint management using Microsoft Intune
• Active Directory user support
• Remote system management
• Incident and request fulfillment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees