Desktop Support Technician
About The Position
Only local candidates will be considered. 3+ years desktop/technical support experience A+ Certification IT Support in a manufacturing/plant environment Must have a proven customer service background Knowledgeable of Windows Operating System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift at least 30 pounds and move Enterprise and client technology hardware in a large plant environment that requires extensive walking Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals Windows, troubleshooting, diagnosing, imaging/deployment and software installation Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals Installs, maintains and optimizes desktop /notebook configurations at customer sites Performs maintenance and repair services (basic break fix for desktops, laptops.) Individuals here have a well-rounded knowledge of the policies and procedures for their work area Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine They may make policy recommendations to their managers and be an escalation point for less experienced team members May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Update and resolve tickets in a timely manner to achieve Service Levels
Requirements
- Only local candidates will be considered
- 3+ years desktop/technical support experience
- A+ Certification
- IT Support in a manufacturing/plant environment
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift at least 30 pounds and move Enterprise and client technology hardware in a large plant environment that requires extensive walking
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills
Responsibilities
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
- Windows, troubleshooting, diagnosing, imaging/deployment and software installation
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
- Installs, maintains and optimizes desktop /notebook configurations at customer sites
- Performs maintenance and repair services (basic break fix for desktops, laptops.)
- Identifies potential issues that could adversely impact end user experience and takes corrective action
- Update and resolve tickets in a timely manner to achieve Service Levels
- May respond to calls after normal business hours per leader instructions
- May make policy recommendations to their managers and be an escalation point for less experienced team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
