Desktop Technician

JS International, Inc.•Fall River, MA

23h•Onsite

About The Position

We currently have an opportunity available for a Desktop Technician. The Desktop Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment.

Requirements

High school diploma or equivalent
Strong knowledge of Windows
Experience with desktop hardware troubleshooting and repair.
Experience with remote desktop support tools is desirable.
Previous EDI experience preferred.
Familiarity with Active Directory, Exchange, and other network protocols.
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
Ability to lift and carry equipment when necessary.
Must be able to work on-site and occasionally travel to different locations to provide on-site support.

Nice To Haves

Experience with remote desktop support tools is desirable.
Previous EDI experience preferred.

Responsibilities

Serve as the first point of contact for end-users, providing technical support via phone, email, or in person.
Document and track all reported issues in the ticketing system, prioritize and escalate as necessary, and communicate resolutions to end-users.
Install, configure, and troubleshoot phones, desktop hardware and software.
Diagnose and resolve hardware and software issues in a timely manner.
Set up new phones, desktops, laptops, tablets and peripherals for end-users.
Perform hardware and software upgrades as needed.
Maintain accurate records of hardware inventory and software licenses.
Work closely with the broader IT team to resolve complex or escalated technical issues, sharing knowledge and best practices.
Follow standard operating procedures for IT support and ticket management.
Keep abreast of new technologies and industry trends.
Provide training and guidance to end-users on how to use computer systems effectively.